Service Desk Agent

1 semana atrás

Braga, Braga, Portugal JUJUR Tempo inteiro

Position:
French / Portuguese Service Desk Agent

Location:
Braga, Portugal

Employment type:
Full-time

Remuneration:
Base salary

DUTIES AND RESPONSIBILITIES:

  • Communicate with customers using various channels and respond to their queries in a timely and efficient manner
  • Ensure customer satisfaction and provide professional customer support
  • Support standard technical queries related to a single product/small set of products
  • Develop an understanding of customer's position and service delivery requirements to enable the delivery of unparalleled service
  • Respond customer queries in line with SLA
  • Know when to escalate the issue to other department or more senior representative
  • Helpful and effective member of the team
  • Take ownership of selfdevelopment
  • Keep records of customer interactions, comments, and complaints, and in line with internal procedures
  • Maintain and update all jobrelated administrative forms

REQUIREMENTS:

  • Native/fluent in French, both oral and written. Fluent in Portuguese (at least C1 level). Fluent in English (at least B2 level)
  • At least 6 months of proven work experience in same/similar role
  • Computer literate with sound knowledge of Microsoft Office suite
  • Excellent communication skills with ability to emphasise with the client
  • Ability to work independently, while being team player at the same time
  • Ability to meet tight deadlines with minimum supervision and in timely manner
  • Analytical mindset with great critical thinking skills and attention to detail.

BENEFITS:

  • Excellent remuneration package based on experience, skills and performance
  • Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
  • Guidance and tools to reach your full potential
  • Hybridwork model
  • Health and Life insurance
  • Meal allowance

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