Customer Support Tourism Advisor English Porto Ref:

1 semana atrás


Porto, Porto, Portugal ManpowerGroup Tempo inteiro

Customer Support Tourism Advisor (M/F)


MANPOWERGROUP, world leader in Human Resources services and specialist in Contact Center Management is recruiting Customer Support Assistants, fluent in English.


Main responsibilities:

  • Handle all telephone calls in line with service standards and procedures;
  • Assist customers with specialist support and after sales service such as booking changes, purchasing additional services, and special requests;
  • Provide relevant information to customers in order to improve customer service and loyalty;
  • Assist customers with their online bookings and other web enquiries;
  • Inform customers about web features and content;
  • Assist with internal support and training of new staff when required;
  • Participate in specific operational projects where required.

What we are looking for:

  • Fluent in English;
  • Excellent verbal and written communication skills;
  • Very good knowledge of Microsoft Office package;
  • Experience in the travel industry, either in retail operations or in air tours/bookings, is considered a plus.
  • Ability to organize and prioritize;
  • Ability to work flexibly to business needs and under pressure;
  • Ability to think outside the box and be open to new challenges;
  • Flexibility to attend supplier training and/or education events;

What we offer:

  • Multicultural environment;
  • Career progression possibility;
  • Dynamic team.

Tipo de oferta:
Período Integral

Benefícios:

  • Seguro saúde

Horário de trabalho:

  • Turno de 8 horas

Tipos de pagamento complementares:

  • Bónus de performance

Possibilidade de deslocação diária/mudança de residência:

  • Porto, Distrito do Porto: Deslocar-se ou estar disposto a mudar-se para o local da oferta antes de começar a trabalhar (obrigatório)

Idioma:

  • Inglês (obrigatório)


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