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Account Manager

3 meses atrás

Lisboa, Lisboa, Portugal Too Good To Go International Tempo inteiro

PARTNER GROWTH MANAGER (ACCOUNT MANAGER):

At Too Good To Go, we dream of a planet with no food waste.

Imagine if there was something we all could change today that would reduce global warming by 10%. That's how much food waste contributes to the climate crisis.

More than 30% of the food produced is wasted. We are on a mission to change that


Our app connecting businesses with unsold food, and consumers willing to buy at a discounted rate has grown since 2016 to become the biggest in Europe, with over 70 million users, and more than 190 million meals saved.


Your Mission


Reporting to the Partner Growth Team Lead, you are the
main point of contact for our partner stores and work closely with them resolving issues and improving performance.

You'll ensure our partner stores have everything they need to succeed and work strategically to increase supply, improve performance and optimise store retention.

In this position, you'll act as an important
"voice of our partners" - understanding their needs and motivations and communicating those to the internal teams, as well as analysing data to identify opportunities for optimisation and issues that might need to be solved to help us grow our mission

Your Role
-
Improve the efficiency of our high impact stores in saving food waste and make sure
they save all their unsold items by ensuring their optimum performance and satisfaction;
-
Work closely together with our internal sales to develop in-depth knowledge of our partners and use this knowledge to act as the guardian of the store journey and the overall store experience;

  • Create clear engagement communications and strategies, consistent with our brand tone of voice;
  • Use data analysis to identify churn risks and supply opportunities, create plans to implement these and action them;
  • Develop indepth knowledge of how Too Good To Go works and use this expert knowledge to assist the wider internal team.

We Need
-
Good experience in a client facing role, such as B2B Customer Service or Sales with experience in cross-selling and up-selling;

  • Terrific communicators with the ability to effectively and quickly
    connect with partners over the phone. You love to speak by phone, and you don't get bored with that
  • You are
    fully proficient in Portuguese and in English;
  • Skills in using
    MS Excel and Google Sheets. It is a big plus;
-
Excellent interpersonal and communication skills;

  • An
    empathetic and patient approach;
  • A
    datadriven problem solver:
putting your affinity for numbers and analytical mindset to use in identifying areas of opportunity;

  • You have great attention to detail and problemsolving abilities, working well both independently and within small teams;
  • Autonomous and independent you are able to schedule your time and juggle multiple tasks at a time;
  • A positive and proactive mindset, ready to adapt to the needs of a fastgrowing organisation and take initiative;
  • A teamplayer who is keen to learn, collaborate and bring your ideas to the table.

Our Values
-
We fight together: food waste is a big beast to fight. We can do it if we fight together as Waste Warriors with no ego. We believe in a #oneteam.
-
We raise the bar:

we always push for more. We work smart, smash barriers and elevate one another.
-
We keep it simple:

our ambitions are bold but our solutions are simple.
-
We build a legacy:

we're proud of the change we're driving.

  • We care: we always look out for each other. Caring is also about the way we do business. We do the right thing.

What We Offer

  • The experience of
    being part of an international and social impact company with over 1100 enthusiastic and highly talented teammates across 17 countries always ready to share knowledge and support;
-
The chance to do something that matters. As a certified B Corporation, we've been recognized as a business that uses profit and growth as a force for good.

  • The experience of participate in the
    Portugal Indies Growth strategy set up
:

-
Health Insurance fully paid by the company for you

  • Time off
    :5 additional holidays on top of the mandatory leave +
    3 volunteering days:
-

Parental Leave: 4 additional weeks on top of the mandatory parental leave, paid by the company.
-
Coffee, snacks and fresh fruit at the office every day, with the occasional food gathering sponsored by the company.
-
A vibrant office in Portugal, in the center of Lisbon and pet friendly -
bring your dog
-
Strong personal as well as professional development in an intense and high-growth scale-up environment;

  • An
    open company culture where you have the independence and room to unleash your creativity;

How To Apply

  • We take recruitment very seriously, so please carefully read everything we have written above
  • Submit your CV and Cover letter in English
  • There will be one initial interview with People and Cu