Network Specialist Practitioner Audi

2 semanas atrás

Braga, Braga, Portugal Fujitsu Tempo inteiro
Shape your world and work your way

Our purpose is to make the world more sustainable by building trust in society through innovation. This is our way of working and our vision for the future.

To do this, we need more people who share our vision for the future. People who recognize the vital role technology plays in making the world a better place. People who can shape the way the world lives and works. People like you.

Technology has the power to change the world. It has accelerated our knowledge, opened our eyes to new possibilities and transformed everything we do. But it's the collaboration of technology and people that can change the world, for good.


So if you want to work with teams who achieve together, and with technology that is shaping the way the world learns, travels, buys, lives and works, come and shape your world at Fujitsu.

We are a dynamic mix of agents and architects, technicians, and problem solvers. We come from diverse backgrounds and speak many different languages. Yet we share a culture that brings us together. Our Fujitsu GDCs are growing and fast and we need ambitious people who will grow with us.

We're a dynamic mix of agents and architects, technicians, and problem solvers. We come from diverse backgrounds and speak many different languages. Yet we share a culture that brings us together. Our Fujitsu GDCs are growing and fast and we need ambitious people who will grow with us.

Come and work with us

Join a multicultural, dynamic and enthusiastic team of over 1900 colleagues from all over the world

Service Time:

Monday-Friday

2 Shifts: 6M-3PM and 9AM-6PM

Weekly onCall Duty 7x24 (on call for 2 weeks every 2 months)

Core Responsibilities:

Works under supervision and independently performs predefined and described tasks.

Provides support for simple technical questions about a limited group of Network Security products and vendors

Acts as a team player and is regarded by colleagues as a helpful and effective team member

Builds relationships with teammates, partners and clients to deliver the service.

Develops an understanding of the impact of his actions and the performance required of him.

Understands the impact that IT security issues have on the client

Service Scope:

Change Management

  • Following SOPs and Processes to deliver change requests
Alert Management

  • Collects information according to a template, for diagnosing and fixing simple errors.
  • Requests assistance as needed.
  • Knows the basic possibilities of provided tools (monitoring, management) and use them to monitor and analyze simple problems
Incident Management

  • Take responsibility for simple incidents. Escalates when needed and/or calls for assistance
  • Resolve the issues
  • Follows established processes and documented work steps to resolve an incident.
  • Uses relevant information for the timely diagnosis and solution or to enable a solution in order to provide the required service level and to meet or exceed customer expectations / service level agreements
  • Analysis of alerts / issues, trouble shooting and incident resolution
  • Creating and managing vendor support cases
  • Ticket Ownership incl. SLA Tracking

Tools specifications:

Service Desk providing for the User Help Desk function (Call entry)

Tooling provided by CE MN

  • ITSM: TfS Now
  • Network Monitoring: DX NetOps, Spectrum,
  • CMDB: TfS Now
  • SMC Gate
  • Service Hub Access via Cyberark
  • Vendor Specific GUI tools, see Specific Requirements for list of vendors
SOPs provided by CE ECS MSEC- Confluence

  • Sharepoint
Read/write system access

Specific requirements:

Fluid English written and verbal

CCSA is a strong requirement

CCSE is welcome and encouraged

Experience in NGFW functions beyond classic access control rulebase.

Additional requirements:

  • German is welcome but optional _
  • Cisco _
- _CCNA / CyberOps Associate / CCNP Security _
- _ASA Firewalls and Remote Access _
- _Firepower NGFW _

  • Forcepoint _
- _Next Generation Firewall Administrator _
- _Next Generation Firewall Engineer _
- _Experience in IDS / IPS operationsAt Fujitsu, you will enjoy:

  • Competitive salary
-
Permanent contract:

-
Life insurance and private health insurance extensive to family members for free and since the first day of employment

  • Work life balance with parttime/fulltime schedules available and
    25 annual leave days:
  • International career in a dynamic and enthusiastic environment
  • Training and internal career progression plan upon hiring
  • Several discounts available with our partners
  • Training and international career progression plan upon hiring
  • Dynamic and enthusiastic work environment with colleagues from more than 60 countries
  • The chance to get involved in our Social Responsibility program and participate in several initiatives with focus on wellbeing, diversity and inclusion, environment and our community (medical services, Yoga lessons, fresh fruit, volunteering afternoons)
  • Great Facilities at

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