GERMAN fluent Customer Support
1 semana atrás
Customer Support Porto, Portugal office based
Responsibilities:
- Customer support to German-speaking customers by phone, email, chat and social media channels
- Support our merchants for all questions and inquiries about our product and service
- Actively work on the optimisation of all processes related to our customers, to constantly increase the happiness of our merchants
- Closely work with other departments together, for example Sales and Marketing
Profile:
· Previous Contact Centre or Customer Service experience (preferable)
- Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer is easy for you)
- Excellent language skills in German and feel comfortable speaking and writing in English
- Love to communicate, while being easy-going and patient with our customers
- Good and customer-friendly service is the highest priority for you
- Curious and persistent to solve issues
- Organised and can keep a cool head even in stressful situations
Training Conditions
Duration: 30 calendar days
Schedule: Monday to Friday, between 08:00 and 17:00
Salary Conditions:
Base salary (gross): 1100€/month x 14
Language bonus (gross): 100€/month x 12
Skill adder (gross): 100€/month x 12
Attendance bonus (gross): 100€/month x 12
Performance bonus (gross): up to 120 €/month x 12
Meal allowance: 6€/per working day (paid in meal card)
Health insurance
Schedule:
Monday to Sunday, between 08:00 and 19:00
Days off: 2 days (rotative)
Workload: 40h/week (full time)
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