GERMAN fluent Customer Support

1 semana atrás


Porto, Porto, Portugal Bespoke Recruitment LTD Tempo inteiro

Customer Support Porto, Portugal office based

Responsibilities:

  • Customer support to German-speaking customers by phone, email, chat and social media channels
  • Support our merchants for all questions and inquiries about our product and service
  • Actively work on the optimisation of all processes related to our customers, to constantly increase the happiness of our merchants
  • Closely work with other departments together, for example Sales and Marketing

Profile:

· Previous Contact Centre or Customer Service experience (preferable)

  • Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer is easy for you)
  • Excellent language skills in German and feel comfortable speaking and writing in English
  • Love to communicate, while being easy-going and patient with our customers
  • Good and customer-friendly service is the highest priority for you
  • Curious and persistent to solve issues
  • Organised and can keep a cool head even in stressful situations

Training Conditions

Duration: 30 calendar days

Schedule: Monday to Friday, between 08:00 and 17:00

Salary Conditions:

Base salary (gross): 1100€/month x 14

Language bonus (gross): 100€/month x 12

Skill adder (gross): 100€/month x 12

Attendance bonus (gross): 100€/month x 12

Performance bonus (gross): up to 120 €/month x 12

Meal allowance: 6€/per working day (paid in meal card)

Health insurance

Schedule:

Monday to Sunday, between 08:00 and 19:00

Days off: 2 days (rotative)

Workload: 40h/week (full time)



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