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Workforce Scheduler For An Online Travel Agency
2 semanas atrás
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Lisboa, Portugal, PT
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Job Description:
Come and work with us. We are looking for a talented and accomplished Scheduler to join our team. Our client is one of the largest online travel agencies worldwide, with more than 20M customers.
As a Scheduler in this project, your daily responsibilities will include:
To maximize efficient utilization of resources for schedules that have been released in the most cost effective way i.e.
holidays, voluntary time-offs, break planning, Workforce Management Tool optimization, proactively ensuring sufficient coverage at all times to deliver contractual requirements consistently.
To ensure that all exceptions and future changes are logged in the Work Force Management tool in a timely fashion, if possible before the event and appropriate adjustments are made to ensure minimum impact on consistent delivery of service level.
To understand key metrics and financial drivers for all contracts and to use this knowledge to drive performance improvements.Complete new hire, leavers & internal transfer processes including contacting HR & updating WFM system(s) in a timely mannerTracking Training batches and learning curve for New Hires including proficienciesWFM schedule optimizationMaintain agent & campaign annual leave and update the WFM system with regular audits, ensuring that leave is spread suitable across the yearRegular Schedule Adherence reporting for OperationsWork in close conjunction with RTAs to ensure agent adherence & productivity is controlled & action taken where appropriateTo monitor all non-call handling activities to ensure efficient use of resources and consistent achievement of service level across all activitiesWork as part of a virtual WFM team, assisting other sites when appropriate, especially in cross site campaigns where one site will need to take a lead rolePerform other responsibilities as required and assignedTo succeed in the role, you will need to have:
Proficiency in English C1 level is mandatory1-3 years of WFM experience with minimum 1 year as a Scheduler.
Minimum Higher Secondary EducationStrong computer skills that include proficiency in MS Office suite, particularly Excel.
Advance knowledge of scheduling tools like Blue Pumpkin, IEX, eWFM etc.
Generate best suitable work patterns and shift activities Generate schedules and track scheduling efficiencyMust be able to communicate clearly and effectively with all levels within the organization.
Knowledge of various Call Center Reporting Systems would be a plus.Monday to Friday – 9h to 18hHybrid Working Model – Santos, LisbonMust hold EU citizenship or a valid work permit for PortugalBe a local candidate or willing to relocate to Lisbon, Portugal Benefits.
Competitive wagesPaid professional trainingEmployee discountsPrivate healthcare & dental insurance (after six months of employment)Growth opportunities through various development programsFun and engaging company-wide initiatives, including our EverBetter wellness programJob stabilityLife-long skills and experienceExcellent work culture Go further with Foundever We believe in memorable associate experiences.
Here, you can improve your quality of life and grow your career.Apply today
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