Credit And Collections Analyst

1 semana atrás


Lisboa, Lisboa, Portugal Robert Walters Plc Tempo inteiro

Tipo de contrato:

FULL_TIMEEspecialização: Contabilidade e FinançasÁrea: ControloIndústria: TelecomunicaçõesSalário: NegotiableTipo de trabalho: HíbridoNível de experiência: EstagiárioLocalização: LisboaFULL_TIME Consultor: Madalena FigueiredoReferência da vaga: /001Data postada: 20 de Maio de 2024lisboa accounting-finance/controlo telecommunications Lisbon PT Robert Walters trueMy client, a Portuguese telecommunications company, is looking for a Credit and Collections Analyst to join their team.

Reporting to the Credit and Collection Coordinator, the Credit and Collections Analyst will contact customers to ensure timely collection of outstanding amounts and address billing issues, while managing collection processes, monitor payment plans, and resolve or redirect customer financial inquiries according to internal standards.


About the position:

  • Handle and control daily customer requests and coordinate with other functional areas (commercial, legal, billing, commercial support, etc.).
  • Update the weekly customer debt map and handle related tasks.
  • Analyze debt by amount and age and define present and future collection actions.
  • Negotiate payment plans and monitor their progress.
  • Daily control and follow-up of various customer requests including second copies of invoices, certificates, account statements, complaints about billed amounts, payment agreements, and collection notices.
  • Coordinate with the external collections partner.
  • Manage and support requests from the external collections provider.
  • Prepare a monthly report on customer balances for debt analysis and control, using information from SAP (aging) and SFA (customer system).
  • Prepare, control, and send service suspension and cut-off warning letters, in coordination with the commercial department.
Additionally, you will coordinate internally with several areas such as:

Commercial Area:

Handle contracts, commercial negotiations, customer contacts, complaints about services/billed amounts, and authorization for collection actions (e.g., suspension and service cut-off letters).


Technical Area:
Process service suspension/reactivation requests and analyze billed service usage.

Legal Department:
Request injunctions, handle court collections, and obtain legal opinions.

Billing:
Suppress billing and correct invoices.

Treasury:
Identify payments and allocate them accordingly

Desired profile:

Minimum education level:
High school diploma in socio-economic areas or Technical Professional course in Accounting. A Bachelor's degree in Management, Economics, Finance, Accounting, or similar areas is valued.

  • Minimum of 1 year of experience in Collections / Credit Control.
  • Knowledge of Excel and SAP (preferred).
  • Good knowledge of Office/Windows applications from a user perspective.
  • High sense of responsibility and autonomy.
  • Strong interpersonal skills, ease of communication, and organization.
  • Teamwork capabilities.
  • Strong communication and argumentation skills.
  • Good analytical and organizational skills.
  • Attention to detail.#J-18808-Ljbffr


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