Collections Analyst
1 semana atrás
Descrição:
Kelly Services is currently recruiting a
Collections Analyst English and German Speaker for a client located in Lisbon.
Our client is a global medical products and technologies company focused on therapies for the management of chronic conditions, with leading market positions in advanced wound care, ostomy care, continence, and critical care, and infusion devices.
Purpose of role:
This position is responsible for maintain a high level of customer experience and contribute to the Cashflow target of our Clients Group.
Responsibilities:
- Reduce payment cycle and to ensure the customers respect the payment terms agreed;
- Issue reminders in accordance with our client policies and procedures;
- Work with the Collections Team Lead to proactively manage customer accounts as required by the SLA's;
- Respond to general queries from customers regarding payments;
- Research and verify receipt of payments and investigate residuals (shortpayments or overpayment);
- Notify the Collections Team Lead regarding cash flow problems or unresponsive customers;
- Identify and process refund requests;
- Identify and process writeoff requests;
- Negotiate and implement payment arrangement plans for delinquent customers in accordance with the company GOA;
- Prepare trackers and assist with starting legal procedures;
- Receive notification of customer bankruptcy, verify obtained information and alert the Collections Team Lead for further escalation;
- Properly document the outcome of any contact with the customer in the collections tool to ensure audit trail and customer relations;
- Participate in review calls as needed;
- Flag and required updates of our client policies and work instructions and send to the Collections Team Lead and the Global Process owner for approval.
Requirements:
- Minimum of 3 years experience in Collections;
- Bachelor's degree in Finance, Economics, Accountant or similar;
- Fluent speaker in English (mandatory);
- Fluent speaker in German (preferable);
- Practical knowledge of SAP, in transactions used by collections;
- Good knowledge of Reporting and Excel (pivot tables, graphs, formulas, etc.);
- Good communication skills;
- Autonomous, ready to take initiative and results oriented;
- Continuous Improvement mindset;
- Good customer experience skills;
- Team player;
- Working knowledge of collections processes;
- Good knowledge of the entire OTC process;
- Analytical Skills;
- Previous experience working in a GBS environment (preference).
- ___
Kelly Services acts as an Employment Agency in relation to this offer.
Please be advised that if you choose to apply, your information will be treated in accordance with the Kelly Services Privacy Statement.
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