Customer Service Assistant With Polish
2 semanas atrás
Do you speak Polish fluently? Are you passionate about creating a safe and positive online environment? We're looking for a Customer Support professional to join our Client's dynamic team in Lisbon Play a vital role in supporting a leading technology company that provides mobility services, including vehicle and scooter rentals, car sharing, and food delivery.
TasksReview and assess escalated cases for potential policy violations or safety concernsRespond to client's customers inquires via phone, helpdesk and live chatPerform outbound calls during the investigation, to collect proofs of their complains, from drivers and customersProvide excellent customer service to riders and drivers, addressing inquiries and concerns effectively, including but not restricted to critical safety cases, demonstrating a great sense of empathyHandle Client's customer's complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolutionsMaintain a deep knowledge of Client services to provide efficient support and proactive suggestionsMake informed decisions based on the analysis, applying established policies and guidelinesComply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information.
RequirementsBe a language whiz Possess a C1-C2 level of fluency in Polish, along with strong B2 English communication skills (written and spoken).Thrive in a fast-paced environment.
You'll enjoy a dynamic, team-oriented, and structured workplace.Make informed decisions. Your ability to analyze situations and apply company policies will be crucial.
Be a problem-solver with a heart. A passion for helping others achieve positive outcomes is a plusMaintain composure. You'll encounter sensitive content, and a strong tolerance is essential.
BenefitsLive life to the fullest:
Enjoy a generous 22 days of paid vacation to explore vibrant Lisbon and beyondBuild your future: Secure a temporary contract for 12 months, with the possibility of permanent employment after 2 years
Peace of mind:
Focus on your well-being with comprehensive private health insurance included
Smooth transition:
We'll support your relocation with flight reimbursement and temporary accommodation
Unlock a new language:
Learn Portuguese for free with provided classesUnwind and explore: Discover Lisbon's beauty with water sports, soft trekking activities, and moreJoin the family: Be part of a supportive, friendly team that values your contribution.
Ready to make a positive impact on a global mobility company? Apply today#J-18808-Ljbffr
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