Customer Care Manager

1 semana atrás

Lisboa, Lisboa, Portugal Agicap Tempo inteiro
Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe.
Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their cash flow, pay their suppliers and get paid.
Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points.
Our ambition is to become the global financial management solution for SMEs and Mid-Market companies worldwide.
To help us get there we have raised 3 rounds of fundings so far, totalling $121 million, with prestigious VC funds including Greenoaks, Partech and BlackFin.
These additional resources further fuel our product innovation, allowing us to grow significantly the team by welcoming new talents and accelerating our international expansion across Europe. We are now over 500 people.
We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure
Home page Customer Stories Our Values Headcount Growth : July 2019 : 10
July 2020 : 50
July 2021 : 200
July 2023 : +500
Ta mission : En collaboration avec les équipes du Customer Success, Sales, Product, Tech, ta mission sera de porter la satisfaction et la relation client.
Tu seras ainsi en charge de : - Suivre les demandes des clients depuis le chat en ligne
- Qualifier et prioriser les demandes afin qu'elles soient traitées le plus efficacement et rapidement possible (30 à 50 sollicitations par jour)
- Accompagner et former les différents utilisateurs
- Assurer une circulation fluide de l'information avec le reste de l'équipe CS
- Gérer quotidiennement la relation avec les utilisateurs afin de transformer nos clients en véritables ambassadeurs et limiter le churn
- Participer à l'amélioration de nos process et organisations
- Enrichir nos contenus pour aider les utilisateurs (FAQ)
- Participer à l'amélioration du produit en collaboration avec les équipes Tech et Product
- Participer à la croissance organique chez nos clients en qualifiant des ventes complémentaires via les demandes sur le chat en ligne
- À terme, contribuer à la formation des nouveaux arrivants au métier de Customer Care Manager en devant leur coach
Ce qui fait la beauté de notre métier : la diversité des problématiques rencontrées et de nos interlocuteurs. En effet, du prospect à l'utilisateur confirmé de la plateforme, nous répondons et accompagnons chaque client quel que soit son besoin (problématique technique, accompagnement sur l'utilisation d'Agicap, conseils, ...).
Le poste pourra par ailleurs donner lieu à terme à de nombreuses opportunités d'évolution au sein d'Agicap et constitue ainsi une excellente porte d'entrée vers le monde des FinTech en forte croissance.
Ce que nous recherchons :Tu es diplômé(e) de min BAC+3 avec idéalement une appétence en gestion, finance, audit ou comptabilitéTu aimes aider les clients et tu as idéalement une première expérience en relation client BtoBTu aimes résoudre des problèmes dans un contexte challengeant et trouver des solutions quand la situation l'exigeTu es capable de gérer plusieurs tâches et de gérer des priorités changeantes dans des délais serrésTu es curieux(se) et apprends rapidementTu as développé d'excellentes compétences en communication orale et écrite et tu es impatient(e) de prendre la plume pour échanger avec des clientsTu aimes argumenter, convaincre et vendreTu as l'esprit d'équipe et l'envie de partager tes connaissancesTu es ambitieux(se) et l'esprit startup t'attire Ce que nous offrons à nos collaborateurs :Une rémunération attractiveDes tickets-restaurantsUn moment clé pour rejoindre une startup en forte croissance, et participer à la création de notre nouveau Hub International à Lisbonne (ouvert en avril 2023)Un cadre entrepreneurial responsabilisant hyper formateur avec beaucoup d'autonomieUn challenge quotidien auprès de dirigeants et CEO de PMEUne ambiance de travail soutenue et passionnée avec un véritable esprit d'équipe pour faire décoller Agicap en France et à l'internationalUn afterwork par moisThank you

#J-18808-Ljbffr

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