Team Manager Nights

2 semanas atrás

Braga, Braga, Portugal Otonomee Tempo inteiro

About The Role Job Title:
Team Manager - Nights

Location :
Remote based in Portugal

Ter ms:
Permanente Contract / Full-Time 40h weekly

Salary:
Annual Gross €22,000 (Including 2 holiday allowances)plus a Night Shift Allowance

Schedule:
Monday to Friday – 18h30 pm to 3 h00
We are looking for a? Team Manager to join the team in Portugal .
Successful candidates will be supporting our amazing partner, Oura Health , makers of the renowned Oura Ring.

The Oura Ring is a smart ring used by over 1 million people globally to track the likes of stress, illness detection, women's health, heart rate and more.

This is your chance to join a great global team across Europe and North America and power up your skills by tackling and troubleshooting complex issues.

There will be many opportunities for growth within this role and the opportunity to support global customers.
Otonomee is an early stage, fast growing business and this is an opportunity to join at a very exciting time

WHAT YOU'LL BE DOING

Working closely with the Group Manager to?assist?as a key point of contact for day-to-day operations.?? Foster a culture of accountability, collaboration, and continuous learning within your team .

Acquire and transfer to the team the knowledge of all tools and associated workflow processes, ensuring team members are fully briefed on?new information?(Issues, new product information, new releases) within agreed time scales.?? Assist in developing and streamlining procedures, and implement any process or system changes that will drive efficiencies and?improvements??? Actively managing and supporting the team on a day-to-day basis.

(Catch ups, 1-2- 1's, motivating, coaching, and? assisting with general queries).?? Ensures and monitors that compliance guidelines are being followed, supporting and? maintaining service management, identifying gaps in knowledge articles and addressing those gaps.?? Monitors, establish and analyze performance trends, to drive improved performance? Ensure that service level targets are?monitored, and impacts are managed effectively when making team decisions - including authorization of training requests, team briefings, and any other absence.?? Drive the escalation process to identify potential issues that may affect operations and service delivery, and propose resolutions for the same?? ?? Implement and? facilitate the personal and professional development of your team by giving them constructive feedback Resolve complex problems, questions or complaints; direct unique problems to the appropriate person .? Provide a high level of customer service and/or technical support and understands the nuances of how it applies within the organization .


  • Your profile ABOUT YOU:

You have a minimum of 1 -2 years' experience in a team manager role in customer service.??? You are competent in providing high-level support to both?team?members and?customers?? You can?demonstrate?high levels?of?initiative?with the ability to plan?and?prioritise?tasks? You are?proven to be organised, methodical and rigorous.???? You have?strong problem-solving skills with the ability to quickly?identify?key issues and?provide?effective?solutions.?? You are a team player able to develop great relations with all internal teams.??? Have a growth mindset and?are a proactive, self-motivated?individual?? Have remote working experience and capabilities.

? English Proficiency & Comprehension (spoken and written)? Why us?

WHAT YOU GET IN RETURN:

Fully R emote work based in Portugal A competitive salary Internet Allowance (20 Euros per month) and Meal Allowance (7.63 Euros daily) Equipment provided Home office allowance A Buddy on joining Online Gym and Wellbeing Studio.?? The opportunity for professional growth.?? Fun company events and team outings.

?? Autonomy and Responsibility

OUR RECRUITMENT PROCESS
Our recruitment process is 3 stages.

30 min Teams interview with the Recruitment Team Language test if applicable to the role 45 min Teams interview with the Hiring Team About us Otonomee is a purpose-built, fully remote BPO.

Otonomee was founded in 2020, to provide a different offering in the BPO industry. By leveraging our remote working model, we provide premium Customer Experience with a high quality, flexible entrepreneurial approach.
Our clients are scaling Brands requiring global support, who share our commitment to great Customer Service by promoting a positive employee experience and a sustainable & equitable future
Otonomee is a Certified BCorporation. We encourage equality, diversity, and inclusion in the workplace, promoting dignity and respect for all.

We welcome your unique talents and contributions, our inclusive culture inspires us to be curious, be bold and speak openly.

We strive for an inclusive culture where we all can feel respected, valued, and connected – Together we grow

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