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Checkout Services Team Manager
1 semana atrás
- Leadership skills in a people-centric organisation;
- Solid understanding of the easy buying experience, cost and budget management;
- Knowledge of working methods according to work focus;
- Knowledge of legal requirements and third-party contracts;
- Knowledge of the payment process;
- Be passionate about customers and act to ensure a positive shopping experience;
- Passionate about leading business through people. Enjoy working in a fast-paced and future-oriented retail environment;
- Passionate about home furnishing, people's life at home and the IKEA range of products and services;
- Ability to work on agreed working methods independently and reliably;
- Good communication, negotiation and influencing skills;
- Ability to find solutions for customer and operational issues;
- Good attention to detail by being persistent, structured and accurate;
- Very perceptive with the ability to implement solutions quickly.
- Contribute to the creation and operational implementation of the local customer relations' action plan. Support a customer-focused culture throughout the complete unit and ensure an overall easy buying experience;
- Contribute to the building of business competence by supporting co-workers in their efforts to improve according to agreed development plans;
- Implement the global solutions, services and tools that support easy and fast check out, and a safe and secure working environment;
- Analyse customer-related and financial key performance indicators and act with relevant stakeholders on the root causes of customer dissatisfaction and other cost drivers;
- Ensure a customer-friendly, efficient and cost-effective execution of the payments process;
- Provide an inspiring and motivating direction for the team and its individual members to ensure development and succession;
- Maintain relations with external and internal partners, e.g. cash in transit company;
- Ensure operational excellence in daily operations in order to enhance the easy buying experience;
- Support proactively with customer insights for business and functional improvements.
Together as a teamSome would call us idealists who want to change the world, but we are firm believers that we actually can have a positive impact on people, society and planet.
We put our heads together to solve the big questions:how IKEA products can become circular by using material and resources in the best way, how to improve the lives of the people who create our products, and how IKEA can benefit the communities where we operate.
At IKEA / Ingka Group we believe everyone deserves to feel welcomed, respected, supported and valued, regardless of any identity dimension or life circumstances.
We are committed to create a diverse work environment where everyone feels included and has access to the same opportunities.
We want to reflect the society we live in and do not tolerate discrimination.It is based in these values that we work daily, because we believe diversity is the key to our success and inclusion is everyone's responsibility.
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