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Network Operation Centre
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Location: Lisbon, Lisbon, Portugal
Posted date: 5/22/2023
1GLOBAL - Seamless Connectivity, eSIM and IoT Solutions. Connect your people and devices instantly, anywhere with our connectivity solutions. Manage mobile devices and numbers globally for banks, enterprises & IoT.
1GLOBAL ) isn't just another tech company - it's a powerhouse in the world of telecommunications. With a network spanning 15 offices across 12 countries, we're the go-to choice for the globe's biggest enterprises and B2B2C customers. From cutting-edge eSIM solutions to reliable physical SIM cards, seamless data roaming, and innovative voice and SMS recording services, we're at the forefront of it all.
But that's not all. We've recently unveiled a game-changer: BetterRoaming ). This brand-new venture is your ticket to hassle-free and budget-friendly international roaming.
We're not just keeping up, we're setting the pace. As the price leader in over 70 countries and counting, our growth is nothing short of meteoric. We're gearing up to take our brand to even greater heights
The Role
We are looking for a talented NOC Engineer (Front Office Engineer) who enjoys working autonomously, communicating effectively and comfortable working in a fast-paced environment.
This role and the team will be located in Lisbon. We are looking for someone who is humble, hungry and smart; with a strong track record in a similar role at product-led growth companies.
What you will do:
- First/Second tier support of failures on platforms/services, following established procedure, to provide a fix and mitigate the impact to the end customer whenever possible.
- Address internal/external support requests raised via the agreed processes and interfaces.
- Escalate complex incidents to third level support (internal/external) teams and/or partners with the proper troubleshoot,
- Maintain a repository of documentation, configuration, and procedures to effectively operate the systems, platforms, and services.
- Collaboration with Customer Facing teams, such as Customer Services and Service Delivery Managers.
- Daily collaboration with internal 3rd level teams.
- Collaborate in Technical crisis management, Incident room activation and closure
Requirements
What you will bring:
Technical Requirements:
- Degree in Telecom Engineering or Computer Science or equivalent experience.
- Proven experience on CORE/RAN network troubleshooting with the following network protocols: SS7, MAP, SIP, CAP, ISUP, DIAMETER, among others.
- Knowledge on IoT ecosystem is a plus.
- Ability to manage incidents that involves complex networks, services, and systems.
- Proficient in English and great ability to communicate clearly and concisely.
- Availability to work in 24/7.
Personal Qualities:
- Able to work independently, with minimum supervision with strong analytical capabilities with customer-focused mindset.
- Team player mentality to be part of a large, multi-cultural environment.
- Detail conscious, highly organized and methodical with a strong work ethic.
- Critical thinking and continuous improvement mindset.
- Experience in working on a 24/7 Network Operations Center environment is a plus.
- Comfortable in a fast-paced, intense, and demanding environment.
Why 1GLOBAL?
Embarking on a journey with 1Global is an opportunity to be a part of a team that's shaping the future of telecommunications and technology. Your contributions will be valued, your ideas will be heard, and your career will soar to new heights:
- Pioneering Innovation: At 1Global, we're not just keeping up with industry trends, we're setting them. You'll be at the forefront of cutting-edge technology and telecommunications solutions.
- Global Impact: With offices in 12 countries and services reaching worldwide, your work has the potential to make a truly global impact.
- Diverse and Inclusive Culture: We're not just a team; we're a tapestry of diverse perspectives and backgrounds, woven together for a common purpose. Your unique viewpoint is not only respected but cherished.
- Professional Growth: We're committed to helping our team members grow and develop. You'll have access to ongoing mentorship and opportunities for advancement.
- Exciting Challenges: Our industry is dynamic and ever-evolving. You'll face new and exciting challenges that will keep you engaged and motivated.
- A Growing Brand: With our rapid growth, you'll be part of a company that's not just succeeding, but thriving.
- Great Benefits: We offer competitive compensation packages, comprehensive health insurances, and other perks to ensure our team members are well taken care of.
1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally.
No agencies. We do not accept CVs from 3rd parties
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