Customer Care Specialist with Portuguese and Spanish
1 semana atrás
Who we are
TeamDev is a product company with over 20 years of experience creating our products. One of the main directions is JxBrowserand DotNetBrowser.
Our products are used by more than one and a half thousand companies worldwide, including Google, Mastercard, Intel, BMW, Bosch, and Pfizer.
We are looking for a Customer Care Specialist who can strengthen our team significantly, especially in communication with new clients from Portugal and Latin America.
Also, we provide a lack of emergency work and overtime so that you can focus on quality rather than speed.
What you will do
- Work with the existing customer base: processing incoming requests, accompanying clients from the first contact to signing the contract, and assisting in resolving requests.
- Conduct presentations and client interviews to increase sales and familiarize existing customers with new functionality.
- Communicate regularly with the technical team of the product.
- Interact with the legal department to prepare and send contracts to the client.
- Issue invoices and track their payment.
Knowledge and skills required
- Advanced Portuguese, Spanish, and English level, both spoken and written.
- 2+ years of experience in IT as a Sales/Customer Care/Support Specialist.
- Good communication skills, mastery of business correspondence etiquette, and customer focus.
- Attention to detail, analytical thinking, and perseverance.
Would be a plus
- Experience in B2B customer support or/and in an IT product company.
- Curiosity, interest in new technologies, and the world of IT.
- Experience in communication with the technical team and lawyers.
We provide
- Progressive bonus system based on sales results.
- Lack of emergency work and overtime, a comfortable pace of work that allows you to maintain a worklife balance.
Work environment
We provide a comfortable environment for employees' work, development, and training. Past years taught us to work remotely and be a team 1000 kilometers apart. Now, we use it to the fullest, building our distributed work process.
- Flexible schedule.
- Longterm employment.
- Business trips to the USA and Europe.
- Assistance in professional growth through educational programs and conferences.
- Everything you need to set up a modern workstation/laptop.
- Generous number of paid days off and sick leaves.
Salary:
From 1,200.00€ per month
Experience:
- Sales or
Language:
- English (required)
- Portuguese (required)
- Spanish (required)
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