Customer Service Advisor

1 semana atrás


Porto, Porto, Portugal ManpowerGroup Tempo inteiro
ManpowerGroup is a multinational company recognized worldwide for making business more human.

By choosing us you are choosing to be part of a multicultural and dynamic team in a universe of projects with the best brands on the market.

Come build your career with us

The Role:


As a Customer Service Advisor you will undertake a variety of duties from troubleshooting technical issues to investigate in-depth, complex cases where your mediation and negotiation skills will be called upon to deliver a high level of resolution.

You are expected to have the technical and interpersonal skills to deliver a high level of customer satisfaction.

What you'll be doing:

  • Identify and resolve customers' requests/questions or complaints using relevant knowledge base tools or other technical resources.
  • Communicate and consult with colleagues to share best practice.
  • Comply with/complete global support specific or adhoc tasks.
  • Meet support KPIs (Initial response time, Quality scores, Client happiness rating).

Benefits:

  • Bonus package to reward your hard work.
  • Fulltime, paid training to help you on your way to success.
  • A huge learning and development platform tailored to you.
  • Being part of a thriving, openminded work culture.
  • Work from our beautiful offices when they open again.

What you need:

  • Experience in a Customer Service position (not mandatory)
  • Experience within the travel, tourism, leisure and hospitality industries would be an advantage but is not essential if you have a passion for customer care.
  • Customer oriented, enthusiastic, courteous, assertive and motivated to take charge of both customer engagement and problem resolution.
  • A team player who is positive, friendly and has a cando attitude towards staff and customers.
  • Receptive to constructive feedback and changes within the business.
  • Confident and competent in handling complaints and mediation.
  • Experience of working to customer satisfactionbased targets and operational metrics such as quality and handle time.
  • Fluency in written and spoken English & German language is essential. (C1 level).
  • Ability to multitask in a fastpaced environment.
  • Ability to work shift patterns, including some weekends. Typical hours of operation can be from 8am 8pm.
Join us on this amazing adventure

Art der Stelle:
Vollzeit
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