Customer Service Advisor

1 semana atrás


Porto, Porto, Portugal JUJUR Tempo inteiro

Position:
Customer Service Advisor

Location:
Porto, Portugal

Work model:
On-site

Employment type:
permanent contract

DUTIES AND RESPONSIBILITIES:

Support our merchants for all questions and inquiries about our product and service

Actively work on the optimization of all processes related to our customers, to constantly increase the happiness of our merchants

Closely work with other departments together, for example Sales and Marketing

REQUIREMENTS:

  • Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)
  • Ability to take stressful situations well
  • Previous Contact Centre or Customer Service experience (preferable)
  • Good and customerfriendly service is the highest priority for you
  • Curious and persistent in solving issues
  • Organized and can keep a cool head even in stressful situations

OFFER:

  • Working hours: Monday to Sunday, between 08:00 and 19:00 with the possibility to extend late shift until 21:00 as per client agreement
  • Days off: 2 days (rotative)
  • Workload: 40h/week (full time)
  • A dynamic and creative team with a positive and friendly atmosphere
  • Food vouchers
  • Guidance and tools to reach your full potential


Training
  • Monday to Friday, between 08:00 and 17:00

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