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Guest Assistant
2 semanas atrás
O nosso propósito é de proporcionar aos nossos hospedes a melhor experiência possível e estamos à procura da pessoa certa para fazer parte da nossa equipa de operações.
O ESTÁGIO:
Procuramos um(a) estagiário(a) para a área de Guest Assistant / Rececionista que venha a integrar um Estágio Profissional (IEFP) de 9 meses, com possibilidade de integração nos quadros da empresa, no final do mesmo.
Uma oportunidade para colocar em prática e desenvolver competências, conceitos e técnicas de acolhimento de hóspedes.Mas também para contribuir com um olhar crítico sobre processos e procedimentos e para sugerir novas ideias que venha fortalecer-nos no nosso propósito.
SOBRE A FUNÇÃO:
Um Guest Assistant tem um papel importante na empresa. Ajuda a garantir de forma direta e efetiva, que proporcionamos uma experiência de excelência aos nossos hóspedes.
A sua atuação, enquanto que contacto principal da empresa junto dos hospedes, tem uma influência direta na imagem que os mesmos vão criar e partilhar sobre as nossas unidades e os nossos serviços.
O QUE VAIS FAZER:
- Articular o recebimento de reservas;
- Participar na elaboração do mapa de checkin e vistorias;
- Realizar controlos de qualidade entre reservas verificar se a limpeza foi feita corretamente; verificar o bom estado dos aparelhos, fazer pequenas manutenções (ex: mudar lâmpadas), etc:
- Comunicar com os hóspedes antes, durante e depois da estadia;
Efetivar Checkin's
- Receção dos hóspedes à hora agendada nas unidades respetivas; transmissão de toda a informação referente à estadia; conclusão dos processos de registos no checkin; elaboração de relatórios:
- Assegurar o apoio aos hóspedes durante a estadia e ajudar a resolver pedidos especiais de forma a proporcionar uma boa experiência;
- Identificar e recomendar formas de melhorar a experiência que proporcionamos aos hospedes e a forma como promovemos cada unidade.
SE TENS:
- Forte motivação para o atendimento ao cliente. Comunicar tem de estar no teu ADN;
- Boas capacidades de comunicação e relacionamento interpessoal. Vivemos de interações positivas;
- Uma paixão verdadeira pelo Turismo e a Hotelaria;
- Motivação, espírito de iniciativa e dinamismo para fazer acontecer;
- Licenciatura em áreas ligadas a Hotelaria e ao Turismo;
- Disponibilidade para trabalhar por turnos, com 2 folgas semanais:
- Domínio de Inglês (oral e escrito), valoriza-se conhecimento de outras línguas;
- Domínio das ferramentas base de Microsoft;
- Boa apresentação, dinamismo e polivalência;
- Carta de condução (condição preferencial):
- E estás inscrito no Centro de Emprego e és elegível para um Estágio ATIVAR do IEFP
- nível licenciatura.
O QUE OFERECEMOS:
- Bolsa de estágio IEFP, nível licenciatura. É o início de algo, porque aqui podes crescer.
- Integração (imediata) numa equipa multifacetada, simpática e dinâmica;
- Possibilidade de integrar a empresa no final do estágio.
- Boa disposição e um bom café (ou chá) sempre à mão.
O ESTÁGIO:
Os nossos escritórios situam-se na Avenida 24 de Julho, 3 (Junto do Mercado da Ribeira e do Cais do Sodré) .
Se gostas de desafios e se o turismo e a hotelaria são sectores que te atraem e te movem, junta-te à nossa equipaEnvia o teu CV para:
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