Customer Supply Representative Lisbon

1 semana atrás

Lisboa, Lisboa, Portugal bioMérieux sa Tempo inteiro
A family-owned company, bioMérieux has grown to become
a world leader in the field of in vitro diagnostics. For 60 years and across the world, we have imagined and developed
innovative diagnostics solutions to
improve public health.

Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.

Come and join a family-owned global company with a long-term vision, and a human-centered culture.


As Customer Supply Representative reporting to the Iberia Supply Chain Cluster Manager you will perform the sales administration and customer support activities for his/her area to ensure customer satisfaction in line with the written procedures, the guidelines, import/export regulations and in close collaboration with the other departments helping to meet the sales and profitability targets.


What will be your missions at bioMérieux?

  • Handle for a country or a group of countries the sales orders, contracts and customer master data in SAP (or local ERP) in compliance with internal and external rules (incl. Service Policy) and regulations, including the creation/ modification of prices in the system. Generates invoices and credit notes in SAP (or local ERP). Resolution of technical and nontechnical notifications in SAP, monitoring of EDI and eordering messages
  • Monitor the on Time and In full order delivery creation and monitor the backorders in coordination with the other supply chain departments (warehouse, Supply&Demand Manager, Local demand planner, Logistic referent).
  • Manages (recording, followup or closing) the nontechnical complaints from customers in collaboration with other departments (Warehouse, Transport and Customs, Finance, Quality.) processing in a good way the different issues (Dispute Cases, Notifications). Coordinate customers returns and carrier damage with associated credit notes.
  • Is responsible of specific or customized flow and services (e.g. consignment fill up, vendor managed inventory, key account). Support and train inexperienced team members and ensure fluid communication with stakeholders (e.g. SSCsubs).
  • Is the Backup of the customer supply manager / Team Leader. Contribute the continuous improvement of the customer satisfaction participating into meetings with customers, key users, process experts, SSC or Subs to implement new process or solve recurring issues and maintain customer master data and price lists.

Who are you?

  • Studies-Experience:
  • Upper Secondary School or HND/Bachelor's and FP II Degree/Business school (major in Supply Chain-Logistics; International Trade).
  • At least 2 years of experience in a similar activity (including training period).
  • Ability to work under customer pressure. Rigor and timeliness Commitment. Time and priorities management.
  • Business /customer oriented. Very good knowledge of SAP/EDI. Adaptability/Flexibility.

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