Customer Service Representative

1 semana atrás


Lisboa, Lisboa, Portugal careerxtra Tempo inteiro

Job Opportunity: German-speaking Customer Service Representative

We are collaborating with a leading client to recruit a German-speaking Customer Service Representative to join their team in Lisbon. This role offers a blend of on-site and hybrid remote work, providing flexibility and a dynamic working environment.

Position: Customer Service Representative
Location: Lisbon, Portugal
Work Model: On-site, hybrid remote
Employment Type: Full-time
Remuneration: Base salary + bonuses

Duties and Responsibilities:

  • Address customer inquiries through various channels (chat, email, phone) concerning products such as sports, casino, poker, and cashier operations.
  • Evaluate specific concerns and take necessary actions to meet customer needs.
  • Collaborate with teams across different locations to achieve aligned goals.
  • Report system irregularities and customer-facing issues to the appropriate department.
  • Adhere to Standard Operating Procedures (SOP) and maintain high-quality service delivery.

Requirements:

  • Willingness and flexibility to work in shifts.
  • Proficiency in German.
  • Business standard English language skills.
  • Excellent written and verbal communication skills.
  • High interpersonal skills and ability to maintain a calm manner under pressure.
  • Confidence in handling a wide range of customer inquiries.
  • Ability to perform well in a multi-tasking, multicultural, and dynamic environment.
  • A flexible, creative, and driven personality.
  • General computer knowledge (MS Office, Internet).
  • Interest in sports, casino, and poker products is a benefit; relevant training will be provided.
  • Working schedule involves shift rotation 24/7, averaging 40 hours per week.

Offer:

  • Permanent working contract.
  • Monthly food allowance.
  • Health insurance.
  • One extra leave day per year on your birthday.
  • Referral program.
  • Home office flexibility: 2 days in the office and 3 days from home per week on average.
  • Additional benefits: Access to LinkedIn Learning, Employee Assistance Tool, fruit and coffee in the office, protocols with local partners, and many others


  • Lisboa, Lisboa, Portugal BFV Service GmbH Tempo inteiro

    Position:German Customer Service Representative Location:Lisbon, Portugal Work model:On-site Employment type:Full-time Remuneration:Base salaryDUTIES AND RESPONSIBILITIES:Handle all incoming contacts from bank clients (ID and T-PIN & Postbank app setup, card blocking/unblocking/exchange, safety, transactions, complaints) via phone and email Develop your...


  • Lisboa, Lisboa, Portugal BluSelection Tempo inteiro

    Customer Service Representative (Flemish/Dutch Speaker) Quality of consumer service has become crucial in todays economy. As a customer Service Representative you will be appointed to one of Europe's major companies and provide support in daily costumer care.Your responsibilities and impact as a Customer Service Representative will be: Answering incoming...


  • Lisboa, Lisboa, Portugal Bfv Service Gmbh Tempo inteiro

    Position: German Customer Service RepresentativeLocation: Lisbon, PortugalWork model: On-siteEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:Handle all incoming contacts from bank clients (ID and T-PIN & Postbank app setup, card blocking/unblocking/exchange, safety, transactions, complaints) via phone and email Develop your knowledge continuously to...


  • Lisboa, Lisboa, Portugal Top Union Careers Tempo inteiro

    If you are a highly communicative individual with a passion for delivering exceptional customer service, then this job opportunity is tailor-made for you. We are looking for skilled Customer Service Representative fluent in German or Dutch to collaborate closely with a globally operating company.This presents an incredible opportunity for ambitious young...


  • Lisboa, Lisboa, Portugal Bfv Service Gmbh Tempo inteiro

    Position: German Customer Service RepresentativeLocation: Lisbon, PortugalWork model: On-siteEmployment type: Full-timeRemuneration: Base salaryDUTIES AND RESPONSIBILITIES:Handle all incoming contacts from bank clients (ID and T-PIN & Postbank app setup, card blocking/unblocking/exchange, safety, transactions, complaints) via phone and emailDevelop your...


  • Lisboa, Lisboa, Portugal Bfv Service Gmbh Tempo inteiro

    Position: German Customer Service RepresentativeLocation: Lisbon, PortugalWork model: On-siteEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:Handle all incoming contacts from bank clients (ID and T-PIN & Postbank app setup, card blocking/unblocking/exchange, safety, transactions, complaints) via phone and emailDevelop your knowledge continuously to...


  • Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

    Customer Service Representative for Spotify - French speaker in Porto Are you looking for your next career move working in the music area? Teleperformance is recruiting a Customer Service Representative for Spotify with French What is waiting for you:Work location:Porto – one of the best and sunniest places to live in Europe; Full relocation support...


  • Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Lisbon-based German-speaking Customer Representative to join their teams in Lisbon.Position: Customer Service RepresentativeLocation: Lisbon, PortugalWork model: On-siteEmployment type: Full-timeRemuneration: Base salary.DUTIES AND RESPONSIBILITIES:...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Quality of consumer service has become crucial in todays economy. As a customer Service Representative you will be appointed to one of Europe's major companies and provide support in daily costumer care.Your responsibilities and impact as a Customer Service Representative will be: Answering incoming queries from customers Identifying issues and provide...


  • Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment Ltd provides unparalleled recruitment services for international companies across the Europe.We bring a fresh and innovative approach to recruitment services, acting as liaison between the candidate and the client.Our goal is to exceed the expectations of every client and candidate, and leave each and every party satisfied.David...


  • Lisboa, Lisboa, Portugal Recipharm Tempo inteiro

    Role involves active management of several client accounts within a specific region, including the set up and amendment of customer master data, processing orders, shipments, complaints, and queries.Responsible for storage and organization of data related to the role, in line with agreed guidelines, to ensure compliance and accuracy.When required, support...


  • Lisboa, Lisboa, Portugal Recruitment Apple Lovers Tempo inteiro

    Recruitment Apple Lovers is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Turkish-speaking Customer Service Representative for their Lisbon office. Position: Customer Service Representative with Turkish Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES:Provide...


  • Lisboa, Lisboa, Portugal Manpowergroup Tempo inteiro

    MANPOWERGROUP Portugal, Líder mundial em serviços de Recursos Humanos, encontra-se a recrutar um Customer Service Representative (m/f) para prestigiado Cliente localizado no distrito de LisboaResponsabilidades:Fornece aos clientes informações sobre produtos e serviços e resolve problemas associados. Atrai clientes. Abre contas de clientes e regista as...


  • Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Turkish-speaking Customer Service Representative for their Lisbon office.Position: Customer Service Representative with TurkishLocation: Lisbon, PortugalEmployment type: Full-timeRemuneration: Base salary.DUTIES AND RESPONSIBILITIES: Provide support to...


  • Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

    Customer Service Representative for Spotify French speaker in PortoAre you looking for your next career move working in the music area? Teleperformance is recruiting a Customer Service Representative for Spotify with FrenchWhat is waiting for you:Work location: Porto – one of the best and sunniest places to live in Europe;Full relocation support (flight...


  • Lisboa, Lisboa, Portugal GIGROUP Tempo inteiro

    We are looking for dynamic people, who speak both english and portuguese. If that is you, then we might have a perfect job for you. This job would be for an office in Lisbon, for a position of customer service representative for a Portuguese technology company.Requirements: Portuguese and English C Experience in customer service (preferential) Willing to...


  • Lisboa, Lisboa, Portugal Binance Tempo inteiro

    Portugal, Lisbon / Full-time: Remote / Customer SupportBinance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world's largest digital-asset exchange.Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.If you're looking for a fast-paced,...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Your future employer is a leading provider of luxury fashion brands, and is currently seeking a highly motivated and enthusiastic Customer Service Representative who is fluent in German. As a Customer Service Representative, you will be responsible for providing exceptional customer support to their esteemed clientele.Your Responsibilities as Customer...


  • Lisboa, Lisboa, Portugal Manpower Portugal Tempo inteiro

    A Manpower encontra-se a recrutar Customer Service Representative (m/f) para prestigiado cliente situado em Oeiras.DUTIES AND RESPONSABILITIES:Inputs orders received from internal and external customers;Process sales invoicing in accordance with established procedures and standards;Handles internal and external customer inquiries, claims and complaints;...


  • Lisboa, Lisboa, Portugal Manpower Portugal Tempo inteiro

    A Manpower encontra-se a recrutar Customer Service Representative (m/f) para prestigiado cliente situado em Oeiras.DUTIES AND RESPONSABILITIES:Inputs orders received from internal and external customers;Process sales invoicing in accordance with established procedures and standards;Handles internal and external customer inquiries, claims and complaints;...