Customer Service Representative

1 semana atrás


Lisboa, Lisboa, Portugal Top Union Careers Tempo inteiro

If you are a highly communicative individual with a passion for delivering exceptional customer service, then this job opportunity is tailor-made for you.

We are looking for skilled Customer Service Representative fluent in German or Dutch to collaborate closely with a globally operating company.


This presents an incredible opportunity for ambitious young professionals who aspire to advance their careers while embarking on a thrilling personal adventure of relocating to Portugal.

Tasks


As a Customer Service Representative, you will play a crucial role in addressing customer needs by handling inbound customer support inquiries.

We are looking for people for multiple different projects so the tasks might vary slightly but, in general, your responsibilities will be:

  • Offer effective support for questions related to the company product or service ensuring that every customer inquiry is promptly and satisfactorily resolved;
  • Collaborate with internal crossfunctional partners to effectively address and resolve customer inquiries.
  • Identify opportunities to improve and contribute to the internal knowledge base.

Requirements:


To excel in this role, we are seeking native German and Dutch speakers with a minimum B1 level of fluency in English.


As a Customer Service Representative, you should possess exceptional listening and communication skills, attention to detail, problem-solving aptitude, dynamism, and a strong team spirit.

A high school diploma or equivalent qualification is the minimum requirement.

Must have EU valid working visa.

Willingness to move to Portugal.

Benefits:

  • Besides a competitive salary, you will have the opportunity to grow (potential for career progression), training and personal development and a respectful and inclusive environment, with ample opportunities to explore different business areas and projects.
  • The working environment is very dynamic with multiple events, flexibility and worklife balance.
  • Private health insurance;
  • The job is in Portugal so there's an option to live in company apartments if desired, as well as reimbursement of your initial flight expenses and oneannual return flight to your home country within Europe.


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