Customer Service Representative
3 semanas atrás
DUTIES AND RESPONSABILITIES:
Inputs orders received from internal and external customers;
Process sales invoicing in accordance with established procedures and standards;
Handles internal and external customer inquiries, claims and complaints;
Provides updates to customers on order status and/or problem resolutions;
Maintains and organizes log of calls, query details and responses;
Liaising with customers, ensuring constant focus on meeting the required service level;
Validates claims for credits and manages returned goods administration and credits to customer accounts;
Arranges stock checks for missing or over delivered stock;
Provides reports and handles non-routine and difficult inquiries across multiple functional areas (credits/debits, customer account management, supply chain, transportation);
Constantly review working processes with carriers and transport companies to ensure best practices;
Maintains and organizes log of calls, query details and responses.
QUALIFICATIONS:
Possess a recognized general educational qualification;
Excellent written and verbal communication skills;
Previous experience as Customer Service Clerk in Shipping and Logistics;
Methodical and able to demonstrate an understanding of basic accounting;
Good knowledge of Microsoft office tools;
Good SAP knowledge (preferable);
Problem solving and ability to engage critical thinking;
Customer and results oriented;
Strong analytical skills;
Good level of english.
Hybrid regime - 2 days at home and 3 at the office
schedule: 9h00/17h30
Se reúne os requisitos para a função, envie-nos o seu Curriculum Vitae atualizado com a referência 'Customer Service - Oeiras' para o e-mail @
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