Sales Account Manager
1 semana atrás
Critical Manufacturing is dedicated to empowering high-performance operations to make Industry 4.0 a reality with the most innovative, comprehensive, and modular MES software. We have a global presence, but our headquarters, and the main technical center, are in Porto (Maia), Portugal, where we develop a state-of-the-art solution for Semiconductor, Electronics, Medical Devices, and other Discrete industries.
Recognized for the third consecutive year as a Leader by Gartner, we are part of ASMPT, the world's largest supplier of best-in-class equipment, and technological process partner for the electronics and semiconductor industries.
The role:
We are looking for a Sales Account Manager to join our team, to become responsible for developing long-term relationships with customers, while actively working to satisfy customers' needs and requests, respond to their queries in a timely manner and deliver a positive customer experience.
What you'll do:
- Develop and implement customer relationship management strategies
- Be the Customer main point of contact for business related topics
- Maintain assigned accounts and provide ongoing Customer sales support
- Work cooperatively with the Sales Region Manager
- Elaborate Commercial proposals in alignment with available corporate processes
- Perform adequate Customer updates through the existing CRM, including Customer short- and long-term forecasts. Report on the status of accounts and transactions
- Monitor sales performance metrics and proactively communicate concerns and suggest actions to improve sales performance and identify opportunities
- Ensure adequate follow up of Customer requests and escalations, by involving the adequate stakeholders
- Ensure seamless transition from Customer Orders (won deals) to Engineering Operations (project execution)
- Act as delegated Steering Committee member for existing customer projects
Requirements
What you must have:
- Experience in manufacturing software sales and account management
- Ability to work in multicultural environments
- Ability to manage multiple accounts in multiple market segments
- Preferred Experience using a CRM system such as MS Dynamics
- Ability to work independently
- Excellent communication and negotiation skills and be customer service oriented
- Excellent English skills (Native or Proficiency level) – spoken and written
- Availability to travel
What we consider a plus (not mandatory):
- Experience in Manufacturing Execution Systems
- Preferred German language skills
- Preferred French language skills
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