Operations Analyst

1 semana atrás

Lisboa, Lisboa, Portugal Glovo Tempo inteiro
If you're here, it's because you're looking for an
exciting ride.


A ride that will fuel up your ambitions to take on a
new challenge and stretch yourself beyond your comfort zone.


We'll deliver a
non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.


Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries. Every year, +200k merchants generate over 4B€ in sales through our platform and over 20M customers get their goods delivered in minutes.


Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology.

For us, every day is filled with purpose.

What makes our ride unique?

Our culture and strong values.

  • We have an ''officefirst'' culture and we place collaboration at the center of everything we do
  • We have a nonvanilla personality and feedback mindset. We don't shy away from difficult conversations we see them as a gift
  • We work with high intensity and have fun along the way. We also celebrate the wins (a lot).
  • We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work.

Our career development philosophy.

  • We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential.
  • We take ownership of our career development. We don't believe in linear and predictable career paths we create the job of our dreams
  • We embrace opportunities to move the needle and make an impact beyond our scope.

Our commitment to being a force for good.

  • Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact.
  • We invest in doing good by dedicating time and resources into social and environmental initiatives.
  • We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.

We have a vision
:
To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION
Glovo is looking for an Operations Analyst based in Lisbon. As an Operations Analyst, you will be part of Glovo's Portugal Regional Operations Team focusing on the Supply vertical.

The couriers are a key player in Glovo's marketplace.

We are looking for an Operations Analyst who will find the balance between creativity and objectivity in such a way that they carry out projects that seem impossible until they come true.

You will be in charge of the life cycle of couriers, from the moment they join as independent workers.


We're looking for someone who has that mix of analytical and operational abilities to build things from the ground up and get stuff done, as well as the creative thinking necessary to drive innovative solutions.


Are you passionate, proactive, data-driven and hands-on? Do you want to evolve in one of the fastest growing Start-ups in Europe, building a product that will change people's day-to-day and disrupt the on-demand market? We offer a challenging and dynamic environment with many opportunities for learning and development.


THE JOURNEY

  • Provide analytical support to the operations team in Lisbon
  • Evaluate strategic opportunities, performing a broad range of quantitative and qualitative analyses.
  • Understand, deepdive into the data, to understand the reasons and the levers we can act upon to improve KPIs.
  • Track the impact of all the new implementations that you have proposed by checking the daily metrics of the cities
  • Own all dashboards and build new tools to improve the visibility of metrics in the department
  • Understand the operations model in Glovo to provide advice to the team
  • Contribute towards the continuous improvement of the courier's lifecycle through outofthebox thinking.
  • Coordinate projects with other departments to reach your goals.

WHAT YOU WILL BRING TO THE RIDE

  • 13 years of professional experience outside of an academic and internship setting,
in highly demanding positions (operations, consulting, investment banking, finance, etc.).

  • Bachelors in Data Science, Finance, Engineering, Business or similar.
  • You are great at handling a large amount of data.
  • Resultsoriented, autonomous and efficient.
  • You have amazing attention to detail, a great appetite to learn, and are driven to get your hands dirty.
  • Project Management skills are a plus.
  • Excellent critical thinking by using

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