![AUTODOC](https://media.trabajo.org/img/noimg.jpg)
Specialist Quality Control English-speaking
1 semana atrás
Where your expertise is needed:
AUTODOC is a technology company with a leading e-commerce platform for vehicle parts and accessories in Europe.
Founded in 2008 in Berlin, we are now 5,000 people from 68 nationalities, collaborating to make mobility easy and sustainable.
By placing technology at the core of everything we do, we manage to serve customers in 27 European countries in 23 languages.
Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride The Contact Center department consists of more than 600 people working from Germany, Portugal, Ukraine, Moldova. We find a common language with clients from 27 countries of the world. We are looking for Specialist Quality Control English & Portuguese speaking in Portugal as soon as possible.What we're looking for:
Responsibilities:
- Monitor frequently repeated mistakes in conversations between operators and customers.
- Recommend the training group to take into account problematic points when conducting training in communication between operators and customers.
- Identify and eliminate typical and system errors.
- Monitor the incorrect operation from the side of the front and backoffice structures.
Requirements:
- Proficient with Microsoft Office Suite;
- Knowledge of call center processes;
- Fluency in English and Portuguese, Spanish would be a nice;
- Stress tolerance and the ability to take responsibility;
- Ability to analyze information and reasoning conclusions;
- Ability to work in a team
- You live in Portugal and look to stay longterm
- You have EU passport or ID card
Perks at work:
- Full time contract (40 hours a week);
- Monday-Friday 8:00am 6:00pm or 9:00am 7:00pm (8 hours, 1h break);
- Annual vacation of 22 working days;
- An extra day off so you can celebrate your birthday;
- Mental wellbeing assistance AUTODOC;
- Corporate Discount Professional growth 650 ecourses focusing on Leadership and different soft skills;
- Free language English classes;
- Work remotely.
- We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need._
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