Quality Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal GIGROUP Tempo inteiro

The Quality Specialist will have a key role in supporting our operations in Portugal, Spain, France, Belgium, Luxembourg and Poland.

She/He will have the opportunity to work with different markets and have a dynamic day-to-day life characterized by a multiplicity of functions of the greatest importance at the HQ level:

  • Monitor our chargers network of chargers to identify issues Investigate case details to determine the root cause of issues
  • Communicate quickly and effectively to internal and external stakeholders
  • Triage and escalate urgent issues in order to drive them to resolution
  • Complete thorough documentation and notation on customer contacts and trends Provide feedback to management teams regarding processes and trends nsure the quality and efficiency of internal processes.
  • Is fluent in both oral and written English in order to be able to prepare business documents and conduct meetings in these languages. Other languages are a plus
  • Has an interest and enthusiasm in the area of electric mobility and, although not fundamental, experiences in the area or in a related area are highly valued
  • Is comfortable with working with Google Sheets and Google features

Get to know our benefits

  • Private health insurance
  • Gym pass membership
  • Flexible time (you own your time)
  • Annual offsite last year it was in Azores, don't miss the next one
  • Recurrent team building events in our local teams
//pt.
Gigroup.
Com.

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