Client Delivery Operations Analyst

1 semana atrás

Oeiras, Lisboa, Portugal Cisco Systems Tempo inteiro

As a Client operations Delivery Analyst you will help develop and leverage "AMRR" enterprise solution in alignment with Customer lifecycle motions.

"AMRR" provides a digitized platform experience for Customers visibility and management of all of their Assets in one place, allowing for assigned users to take actions with customers, access reports and data to capture recurring revenue opportunities.

Leveraging the full capabilities of "AMRR" will be enabled through a clear strategy and set-up of Smart Accounts.

You will be pivotal in providing actionable insights across Cisco on customer IB synchronicity, license activation, license consumption, service coverage, subscription term compliance and software feature utilization.

You will use this information to highlight renewal/adoption/compliance opportunities for the Customer Success team. A key responsibility is the outcome of ongoing exposure to customer insights.

Your responsibilities include:

  • Execute on the entitlement strategy for Services & SW Recurring Offers through baseline definition and data cleansing approach
- _ ATR validation and corrections._
- _ Opportunity Management recommendation & best practices (including quote to opportunity linkage)_
- _Renewal Reference verification (aligned to the objective of achieving 95%+ organic and hard referenced transactions)_
- _ARR Metric post-booking reconciliation and dispute/correction with IT/Finance._

  • Complete visibility of data & entitlements across Cisco tools and databases for products, Services, and Software.
  • Engage with account team and provide transparency into the assets & entitlements procured by the Customer, and position the value proposition of asset and entitlement management.
  • Partnering with our sales team to install Baseline Assessment and reconciliations. Also, synchronize their IB data with Cisco and collector IB data (ensure data integrity), in partnership with internal CPS (Customer Partner Services) Data Operations teams. You will also monitor KPIs including CLI metrics and provide inputs to impact the metrics positively.
  • You will work directly with Customers, Partners, and Cisco internal Renewal Manager as our partners in a Presales motion to help manage and optimize assets from purchase to renewal, safeguarding and ensuring data accuracy of our customers at all times. This position holds the operational responsibility for the Customer Installed Base lifecycle management improving customers and internal stakeholders experience across Services, Software, and Subscriptions.

Who you are:

You are creative and passionate about implementing innovative solutions that will drive business success and pursue real-world operational problems.

You have an eye for the detail as well as for the big picture with a real passion for transforming operations and take pride in exceeding expectations.

You work well in grey areas and can drive clarity.

You optimise and simplify processes with intent to scale operations and drive solutions, influence decisions backed by facts with a diverse group of cross-functional teams.


Requirements:

  • BA/BS degree with 2 years of business experience; direct contact with Primary stakeholders (Customer, Sales, & Partners)
  • A demonstrated track record of managing data across many sources and Asset Management with large data sets
  • Strong influencing skills proven ability to influence outside of the organization and across roles and functions
  • Attention to detail and ability to execute against tight timelines
  • Strong operational and organizational skills
  • Excellent communications skills
  • Ability to think creatively and be an instrument of change.
  • Analytical thinking ability to interpret and translate data into information and synthesize it for timely and accurate decisionmaking support to the client
  • Collaboration/Interface skills
Why Cisco

WeAreCisco.

We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone.

How do we do it? Well, for starters - with people like you

Nearly every internet connection around the world touches Cisco. We're the Internet's optimists.

Our technology makes sure the data travelling at light speed across connections does so securely, yet it's not what we make but what we make happen which marks us out.

We're helping those who work in the health service to connect with patients and each other; schools, colleges and universities to teach in even the most challenging of times.

We're helping businesses of all shapes and size to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other's backs, we recognise our accomplishments, and we grow together. We celebrate and support one another -

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