Client Operations Delivery Analyst
1 semana atrás
Main responsibilities:
Complete the entitlement strategy for Services & SW Recurring Offers through baseline definition and data cleansing approach
Complete clarity of data & entitlements across Cisco tools and databases for products, Services, and Software
Engage with account team and provide transparency into the assets & entitlements procured by the Customer, and position the value proposition of asset and entitlement management
Partnering with our sales team to install Baseline Assessment and reconciliations.
Also, synchronize their IB data with Cisco and collector IB data (ensure data integrity), in partnership with internal CPS (Customer Partner Services) Data Operations teams.
You will also monitor KPIs including CLI metrics and provide inputs to impact the metrics positively.Who You'll Work With:
You will work directly with Customers, Partners, and Cisco internal Renewal Manager as our partners in a Presales motion to help handle and optimize assets from purchase to renewal, safeguarding and ensuring data accuracy of our customers at all times.
This position holds the operational responsibility for the Customer Installed Base lifecycle management improving customers and internal collaborators experience across Services, Software, and Subscriptions.
Who You Are:
You are creative and passionate about implementing innovative solutions that will drive business success and pursue real-world operational problems.
You have an eye for the detail as well as for the big picture with a real passion for transforming operations and take pride in going above and beyond.
You work well in grey areas and can drive clarity.You optimize and simplify processes with intent to scale operations and drive solutions, influence decisions backed by facts with a diverse group of cross-functional teams.
Minimum requirements include:
BA/BS degree with 2 years of business experience; direct contact with Primary collaborators (Customer, Sales, & Partners)
A proven track record of managing data across many sources and Asset Management with large data sets
Strong influencing skills proven ability to influence outside of the organization and across roles and functions
Attention to detail and ability to execute against tight timelines
Strong operational and organizational skills
Excellent communications skills
Ability to think creatively and be an instrument of change.
Analytical thinking - ability to interpret and translate data into information and synthesize it for timely and accurate decision-making support to the client
Collaboration/Interface skills
Why Cisco:
At Cisco, each person brings their unique talents to work as a team and make a difference.
Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
We connect everything - people, process, data and things - and we use those connections to change our world for the better.
We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results.
We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified individuals will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
U.S.
employees have
access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.
Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday.
Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO.
We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components.
For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%.
Once performance exceeds 1-
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