Junior Workforce Solutions Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal FARFETCH Tempo inteiro

OPERATIONS
We're passionate about operational excellence, acting with our customers and partners always in our heart.

Covering the entire order journey, we create our online content, secure payments, and fraud process compliance, and ensure order fulfillment and delivery, while providing customer and partner care.

In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.

WORKFORCE MANAGEMENT


Workforce Management (WFM) is an integrated set of processes that are used to optimize productivity, efficiency, and consistency at an individual, departmental, and cross-functional level.

As a Support & Solutions team, we support the business side of Operations including Customer Service, Partner Service, Customer Operations, and other business units within Farfetch.

We are a global team working 24/7 across all regions including Porto, Lisbon, London, Los Angeles, Tokyo, Moscow, São Paulo, Shanghai, and Hong Kong.


THE ROLE


Reporting to the Workforce Management Support & Solutions Lead, you will be responsible for developing, facilitating, and leading Continuous Improvement initiatives and offering Internal Consulting expertise to the Customer Support tools.

You will foster cross-team collaboration, manage stakeholders and be a point of contact with external providers.

WHAT YOU'LL DO

  • Working with AGILE methodology in a multidisciplinary team, you will act as the point of contact between internal stakeholders and external providers;
  • Identify and analyze possible improvements within our company;
  • Support/Lead and facilitate innovative opportunities on our tools, as well as help map all internal working processes;
  • Comfortably read, create, and extract highlevel reportsTroubleshoot and report to providers issues that occur in some tools our agents use;
  • Lead and/or facilitate project management efforts;

WHO YOU ARE

  • Someone with an analytical and problemsolving mindset, and keen to continuously learn and discover better ways to work with our tools;
  • Proficient in written and spoken English;
  • Flexibility in schedule; must be available to work possible evenings, weekends, and holidays when needed by the team (due to the nature of our global team)
  • Knowledge of Workforce Management Processes would be preferred.
Before Applying
  • Workforce Support Specialist

    2 semanas atrás


    Lisboa, Lisboa, Portugal FARFETCH Tempo inteiro

    OPERATIONSWe're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments, and fraud process compliance, and ensure order fulfillment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and...


  • Lisboa, Lisboa, Portugal ConvaTec Tempo inteiro

    About us:Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence and critical care, and infusion care. With around 10,000 colleagues, and a promise to...


  • Lisboa, Lisboa, Portugal AstraZeneca Tempo inteiro

    HR Admin Specialist/Workforce Admin Specialist (Need to be fluent in English and Portuguese/Spanish) Lisbon, Portugal. Competitive salary and benefits At AstraZeneca, we put patients first and strive to meet their unmet needs worldwide. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality....


  • Lisboa, Lisboa, Portugal FARFETCH Tempo inteiro

    FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome...


  • Lisboa, Lisboa, Portugal Johnson & Johnson Tempo inteiro

    Junior Supply Chain Specialist - MedTech Portugal (Fixed-Term)Position overviewThe Junior Supply Chain Specialist (1-year fixed-term contract) will ensure proper availability of products in the markets. The Jr SCS will engage in discussions with the commercial teams (Sales, Marketing, Finance, CLS, etc.) and the rest of the Supply Chain team to ensure...

  • Junior Regulatory Specialist

    2 semanas atrás


    Lisboa, Lisboa, Portugal Apiax AG Tempo inteiro

    Do you want to have a meaningful impact on the financial services industry? If so, then we have a great opportunity for you. We're looking for a Junior Regulatory Specialist to join our RegTech company. You are a legal & compliance professional who is technologically adept with financial markets regulation. You see the opportunity to improve tax, legal,...


  • Lisboa, Lisboa, Portugal ConvaTec Tempo inteiro

    About us:Change is everywhere at Convatec. It's transforming our business, and helping us improve millions of lives. And we're nowhere near finished. Across every part of our business, we're pushing for better. Join us on our journey to #ForeverCaring as a Workforce Administration Analyst, and you'll do the same.This role in Workforce Administration Service...

  • Procurement Specialist

    2 semanas atrás


    Lisboa, Lisboa, Portugal TRS Staffing Solutions Tempo inteiro

    LOCATION- Portugal LisboaJOB SKILLSContracts and ProcurementTYPEContractSALARY Negotiable A European Oil&Gas operator is recruiting for a Procurement Specialist to work in the Upstream Procurement team for a 6 month contract.We are contacting following a previous experience with TRS Staffing solutions for temporary specialized work force allocation.The...


  • Lisboa, Lisboa, Portugal SYNNEX Corporation Tempo inteiro

    Internal Sales Specialist VMware page is loaded Internal Sales Specialist VMware Apply locations Lisbon, Portugal time type Full time posted on Posted 2 Days Ago job requisition id R29064 Why Choose TD SYNNEX: As a Fortune 500 global corporation, number 44,operating in over 100 countries, TD SYNNEX values its diverse workforce of 22,000 employees. As the...

  • Junior Marketer

    2 semanas atrás


    Lisboa, Lisboa, Portugal HRB Solutions Tempo inteiro

    A HRB Solutions encontra-se em processo de Recrutamento para empresa multinacional, líder no setor da ótica. No seguimento da sua estratégia de consolidação e crescimento, o nosso Cliente pretende recrutar um Junior Marketer . Responsibilities Enquanto Junior Marketer , o candidato selecionado irá acompanhar toda a atividade da área de Branding &...

  • IT Solutions Specialist

    2 semanas atrás


    Lisboa, Lisboa, Portugal Recruitment Direct Ltd Tempo inteiro

    IT Solutions SpecialistLisbon, PortugalGross salary up €30,800 per yearOverviewGood Knowledge of GSM/UMTS/LTE/IMS Networks and Call flows;Experience in solution design & implementation of SDM FrontEnds (FEs) Core Network Elements (HSS, HLR, MNP, EIR, UDM/AUSF and AAA);Experience in solution design & implementation of SDM BackEnds (BEs) Core Network...


  • Lisboa, Lisboa, Portugal Talingual Tempo inteiro

    Swedish Junior Digital Marketing Campaign Specialist Role:Swedish Junior Digital Marketing Campaign Specialist Location: Lisbon - hybrid (mix of home and office work) Salary: 21,460€ gross p/a plus performance bonus plus benefits and food vouchers and monthly public transport allowance Relocation package: 2,000€ gross relo bonus paid out with 1st salary...


  • Lisboa, Lisboa, Portugal FED Recrutamento Portugal Tempo inteiro

    A Fed Finance, empresa de recrutamento especializado na área da contabilidade e finanças empresariais, encontra-se em processo de recrutamento de um JUNIOR ACCOUNTING SPECIALIST M/F com fluência em inglês (M/F).Neste contexto e com report ao Accunting Manager, procuramos um Júnior com uma primeira experiência afim de participar na internalização da...

  • junior accounting specialist

    4 semanas atrás


    Lisboa, Lisboa, Portugal FED Recrutamento Portugal Tempo inteiro

    A Fed Finance, empresa de recrutamento especializado na área da contabilidade e finanças empresariais, encontra-se em processo de recrutamento de um JUNIOR ACCOUNTING SPECIALIST M/F com fluência em inglês (M/F).Neste contexto e com report ao Accunting Manager, procuramos um Júnior com uma primeira experiência afim de participar na internalização da...


  • Lisboa, Lisboa, Portugal Nestlé SA Tempo inteiro

    Press Tab to Move to Skip to Content Link Position Summary For our NBS Lisbon Source to Pay (S2P) department, we are currently looking for a Transactional Support Junior Specialist. This professional will be responsible to execute all the operational processes and documents for procurement and day to day claims in a timely manner to ensure the continuity of...


  • Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German speaking Junior Digital Marketing Optimisation Specialist for their Lisbon office.Position: Junior Digital Marketing Optimisation SpecialistLocation: Lisbon, PortugalEmployment type: Full-timeRemuneration: Base salary.DUTIES AND...

  • Junior SEO Specialist

    2 semanas atrás


    Lisboa, Lisboa, Portugal TLFE PT Tempo inteiro

    We are seeking a motivated and enthusiastic Junior SEO Specialist to join our team.As a Junior SEO Specialist, you will support the SEO team in implementing optimization strategies to improve our website's visibility, drive organic traffic, and enhance search engine rankings. You will assist in conducting keyword research, optimizing website content,...

  • Sales Support Specialist

    2 semanas atrás


    Lisboa, Lisboa, Portugal Motorola Solutions Tempo inteiro

    Sales Support Specialist EMEA page is loaded Sales Support SpecialistEMEA Apply locations Lisbon, Portugal time type Full time posted on Posted 2 Days Ago job requisition id R47752 Company Overview At Motorola Solutions, we're guided by a shared purpose helping people be their best in the moments that matter and we live up to our purpose every day by...


  • Lisboa, Lisboa, Portugal Atlas Technology Solutions Tempo inteiro

    We're in search of a dynamic Principal Solution Architect to join our team, someone who excels as a collaborative team player and is poised to shape and innovate within this crucial role. As the Principal Solution Architect, you'll report directly to the Director of Global Architecture and lead our solution architecture team, providing crucial support for...


  • Lisboa, Lisboa, Portugal MKTALENT Tempo inteiro

    MKTalent is recruiting for a client based in Lisbon, a Junior Web Analytics Specialist.Main Responsibilities:Reporting findings with data visualizations;Working with web development and marketing teams to implement client's solutions;Audit and implement Google Tag Manager and Analytics requests;Audit and implement Ad Platforms such as Google Ads, Facebook...