Ecommerce Operations Lead, Eu and Apac

1 semana atrás

Lisboa, Lisboa, Portugal Bose Tempo inteiro
You know the moment.

It's the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying "hello." It's in these moments that sound matters most.

At Bose, we believe sound is the most powerful force on earth. We've dedicated ourselves to improving it for nearly 60 years. And we're passionate down to our bones about making whatever you're listening to a little more magical.

The Marketing team at Bose consists of passionate, bold, and music-loving storytellers.

We tap into the magic of what makes Bose, BOSE, and through our marketing efforts, connect that magic with people who relate to our belief that sound is the most powerful force on earth.


Job Description:


As the Ecommerce Operations Lead for the EU and APAC regions, you will play a pivotal role in strategically managing and overseeing day-to-day operations of our regional digital commerce business.

Your primary focus will be to drive execution to meet the roadmap, financial targets, and KPI commitments, while identifying and implementing improvements to enhance site and customer experiences in alignment with our commercial strategy and goals.


Primary Responsabilities:

  • Plan and program manage sales activities to achieve revenue targets, overseeing commercial campaigns such as Holidays, Turkey 6, Mother's Day, Father's Day, Summer sales, Click Frenzy, etc.
  • Monitor customer experience (CX) across cart and checkout processes, initiating corrective actions in collaboration with Site Analyst.
  • Establish SLAs and ensure visibility across Customer Service, Order Management, Cash to Order, and Logistics operations.
  • Manage postpurchase Net Promoter Score (NPS) surveys, ensuring actions are taken to meet target NPS.
  • Project manage the implementation of site functionality in collaboration with Product Owners and DXP Lead.
  • Coordinate implementation of Dynamic pricing strategy and functionality.
  • Establish an operating model across ecommerce sales and value chain partners.
  • Map transactional messaging across different platforms for postpurchase messaging and surveys.
  • Establish an Ecommerce knowledgebase strategy and kickoff documentation processes and ownership.

Knowledge, Skills and Experience Requirements:

  • Previous experience in leading global ecommerce operations is essential.
  • Proficiency with Hybris and Salesforce platforms is preferred.
  • Demonstrated independence and accountability in managing complex projects.
  • Strong background in marketing and finance is highly desirable.
  • Minimum of 5 years of experience in similar roles within the ecommerce industry.
  • Experience working in international markets, particularly in the EU and APAC regions, is advantageous.
  • Fluent in written and spoken English.
  • Familiarity with Jira, Salesforce Commerce Cloud.
  • Experience working within Agile structured teams.
  • Attention to detail.
  • Understanding of process development, with the job description in mind.

Education:

  • Bachelor's degree in Business, Finance, Marketing, or related field.
Are you interested in this position?

Note:
If you believe you need a reasonable accommodation, please send a note to

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