Customer Support Representative For Crypto Tutoring Platform

2 semanas atrás

Lisboa, Lisboa, Portugal Hubstaff Tempo inteiro
Customer Support Representative for crypto tutoring platform hourly

APOLO LDA HQ:
Funchal, Madeira, Portugal Remote job May 9

Location:
Remote

Hours: 10 hours a week

This is a 100% Equity Based compensation job, if you are not interested please do not apply.

Are you a customer-focused individual with excellent communication skills and a passion for helping others? Join APOLO - P2P Crypto Learning as a Customer Support Representative.

This position offers equity compensation and requires a full-time commitment.

About Us:
APOLO - P2P Crypto Learning is dedicated to revolutionizing education through blockchain technology and peer-to-peer learning. Our mission is to empower individuals to master the world of cryptocurrency with confidence and expertise.

Role Overview:

As a Customer Support Representative, you will be the first point of contact for our users, providing timely and helpful assistance to resolve their inquiries and issues.

You will play a crucial role in delivering an exceptional customer experience and ensuring user satisfaction.

Responsibilities:

Customer Assistance:
Respond promptly to customer inquiries via email, live chat, and social media channels.
Provide accurate information and guidance to resolve customer issues and answer their questions effectively.
Assist users with account setup, navigation, and troubleshooting on our platform.

Technical Support:
Troubleshoot technical issues reported by users and escalate to the appropriate team for resolution when necessary.
Provide step-by-step instructions and guidance to help users resolve technical problems independently.

User Feedback:
Gather feedback from users regarding their experience with our platform and services.
Communicate user feedback to relevant teams to drive improvements and enhancements.

Documentation:
Maintain detailed records of customer interactions and support tickets in our CRM system.
Document common issues and solutions to create a knowledge base for internal and external use.

Quality Assurance:
Ensure that customer inquiries are handled in accordance with company policies and procedures.
Monitor and evaluate customer satisfaction metrics to identify areas for improvement.

Requirements:
Proven experience in a customer support or customer service role, preferably in a remote or digital environment.
Excellent communication skills, both written and verbal, with a friendly and professional demeanor.
Strong problem-solving skills and the ability to troubleshoot technical issues effectively.
Empathy and patience in dealing with customers, with a focus on delivering a positive customer experience.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Curiosity and eagerness to learn about blockchain technology and cryptocurrency.
Creative problem-solving skills and a proactive approach to resolving customer issues.
Passion for contributing to the success of a dynamic and innovative startup in the education technology space.
Application

Requirements:

Only individuals with a strong background in customer support, excellent communication skills, and a genuine interest in blockchain and cryptocurrency need apply.

If you are a highly motivated Customer Support Representative ready to make an impact and earn equity in a dynamic startup environment, we encourage you to apply.


Languages:
English, French, Hindi, Indonesian, Portuguese, Spanish, Thai, Vietnamese
#J-18808-Ljbffr

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