German-Speaking Customer Support Specialist

1 semana atrás


Lisboa, Lisboa, Portugal SUPPORT PARENTSGISP Tempo inteiro
German-Speaking Customer Support Specialist


Workster Recruitment is partnering with a top multinational technology firm to hire a German-speaking Customer Support Agent for their Lisbon office.

The selected candidate will be responsible for assisting customers with premium memberships on a streaming platform.

Your Tasks:

  • Communicate with customers using various channels (telephone, email and chat)
  • Ensure customer satisfaction and provide professional customer support
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
  • Identify the issue the client is facing, troubleshoot and provide the solution
  • Identify when the issue should be reassigned to another department or more senior representative
  • Collaborate with other specialists to solve or properly close help tickets
  • Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
  • Maintain and update all jobrelated administrative forms

Requirements:

  • Native/fluent in German, both oral and written. Fluent in English (at least B2 level)
  • Possess excellent writing and verbal communication skills to simplify technical language for nontechnical users
  • Resourceful and stress resilient personality that can adapt and remain calm in all situations
  • Ability to meet tight deadlines with minimum supervision and in timely manner
  • Ability to work independently, while being team player at the same time

The offer:

  • Excellent remuneration package based on experience, skills and performance
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • Guidance and tools to reach your full potential
  • Shifts on weekly rotation with colleagues covering line opening hours from Monday to Sunday 7 AM – 11 PM
  • Private health insurance
  • Yearly performance bonus
  • Relocation allowance and assistance in finding accommodation
  • Close to the beach
  • Fantastic commission
  • Flight costs reimbursed
  • Multicultural Team
  • Paid Training
  • Progressive company culture
  • Sunny weather
  • Temporary accomodation
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