Quality Team Leader
1 semana atrás
Quality Team Leader - Office based
Lisbon, Portugal
€1700 per month + benefits
Our client is recruiting for a Team Leader for their Quality Team.
Job Duties
- Analyse performance data and ensure SLAs are being met
- Manage team members and KPIs, holidays etc
- Create and monitor performance metrics, monitor individual performance.
- Coordinate among various departments like Quality, Communication, etc. and review individual group's performance and set action plans for improvement
- Ensure company policies are adhered too.
Essential Experience:
- At least one years Quality Team Leader experience in a call centre environment
- Fluent English
- Good experience of Reporting, G suite Quality and Analytic Tools
- Experience working with internal and external stake holders
Job Types:
Full-time, Permanent
Salary: 1,700.00€ per month
Application Question(s):
- Do you have G Suite experience?
- Are you already living in the Lisbon area? as it is required
Experience:
Quality Management: 1 year (preferred)
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