Bryj - Project Manager / Csm

2 semanas atrás

Lisboa, Lisboa, Portugal Damia Tempo inteiro
Bryj is currently hiring a Project Manager to join their team

Responsibilities:

  • High performing mobile apps
  • Connected & integrated apps
  • Tagged apps and data flow
  • Campaign, audience and notification program setup and usage
  • Customer Rhythm of Business (ROB) and reporting
  • Work closely with all cross functional teams including Technical Business Analysts, Scrum Masters, UX designers, Developers, and QA engineers to deliver highperforming, scalable, and maintainable mobile apps that meet functional requirements and solve business challenges communicated by customers.
  • Dedicate time and care to deliver professionally written customer communication, as well as verbal communication via conference calls.
  • Regularly communicate and pushforward the status of all project related tasks.
  • Work with a spirit of collaboration and respect with internal and external teams to ensure a positive work environment is fostered.
  • Deliver high CSAT (customer satisfaction) and NPS (net promotion score) results.
  • Assist achieving retention, expansion, and renewal targets. At Bryj, we aim to deliver customer excellence, and therefore retaining, expanding, and renewing our customers is of utmost importance

Skills and Experience:

  • At least 5 years experience as a Project Coordinator, Project Manager and / or Customer Success Management (CSM) in technologyrelated businesses
  • Specific experience leading large, global company customer relationships.
  • Experience working within an agile framework and scrum methodology (working with cross functional teams in a sprint format).
  • Certifications such as Project Management Professional (PMP) or Certified Scrum Master (CSM) are a plus.
  • In addition, efficiency, integrity, organisation, proactivity, enthusiasm and adaptability are the soft skills that will help you succeed in this position.

Requirements:

  • A bachelor's degree in a relevant field such as Business, Computer Science or a related field.
  • Minimum of 5 years of relevant direct work experience.
  • Excellent communication skills (both verbal and written) in English (native fluency). French speakers (native fluency) is a plus.
Want to know more? Get in touch with us

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