Global Customer Strategy Team Lead

1 semana atrás


Lisboa, Lisboa, Portugal Emma – The Sleep Company Tempo inteiro

Ready to lead, disrupt and reinvent the sleep industry?
We are

Emma - The Sleep Company. We revolutionize sleep by pushing the boundaries of what technology can do for rest. Our aim is to awaken people's best by enhancing their sleep. We are one of Europe's fastest-growing sleep innovation companies with team members representing over 65 nationalities at our international offices in Frankfurt, Manila, Lisbon, Shanghai and Mexico City.

What you'll do:

  • Lead projects to continuously develop our customer strategy initiatives on our main areas of cost, quality and revenue.
  • Grow our sales strategy with a with business development mindset.
  • Define contracts and service level agreements (SLA) incl. negotiation with global outsourcing partners.
  • Develop our Customer Strategy Team by being selfreliant in making decisions concerning your area.
  • Create a long term strategy for the teams.
  • Create impact on all Emma Markets and regions.
  • Analyze the relevant metrics incl. quality management.
  • Improve processes and participate in management meetings
  • Define global location and partner outsourcing strategy
  • Support recruiting of new customer strategy team members and offer guidance to grow them.
  • Work crossfunctionally with other teams, market, finance, operations and tech to ensure the collaboration and perfect alignment of our process to the operations.
  • Work in an international environment.

Who we're looking for:

  • You have significant experience in project management, operations, or even business development.
  • You have exceptional communication, interpersonal skills and strong business sense.
  • Your negotiation skills have a firm proof of concept
  • You are fluent in English. Experiences in other languages are an advantage, but not essential
  • You have knowledge of working with CRMs, helpdesks, project management tools & solutions are an advantage.
  • Working with MS-Office is not unknown to you
  • You are passionate about customer value.
  • You are an openminded team player
  • You have analytical skills and learn quickly
  • You like to take on responsibility and can work independently
  • You like to travel and meet new people

What Emma can bring you:

  • A combination of personal and company growth to accelerate your career and help you reach your goals.
  • The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team.
  • Responsibility and decisionmaking authority from day one—you'll create an impact with new, innovative ideas and help shape our company DNA.
  • To work and learn from experts in diverse fields and get to know your team members at exciting company events.
  • A friendly environment in our Frankfurt office. Your dog can join as well
  • All the tools you need to build up your project and to reach your targets
  • Always something to do, to learn. We swap team often to share best practices

Become an Emmie
Emma is transforming the world of sleep
-
and we want the highest performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.

We proudly celebrate diversity. We are an equal opportunity employer committed to promoting inclusion in our workplace.

We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.


  • Team Lead Customer Strategy

    1 semana atrás


    Lisboa, Lisboa, Portugal Emma – The Sleep Company Tempo inteiro

    Ready to lead, disrupt and reinvent the sleep industry?We are Emma - The Sleep Company. Created in 2013, we are now the world's largest D2C sleep brand, available in over 30 countries and recommended by many consumer associations in EMEA, APAC, and the Americas. We're pushing the boundaries of technology to transform the world of sleep and we want your help...

  • Finance Systems Lead

    1 semana atrás


    Lisboa, Lisboa, Portugal Team Global Tempo inteiro

    The most trusted digital enabler is a leading digital enabler for companies and entrepreneurs.It serves over 2.5 million customers in Europe and has almost 2000 experts to support them.Its goal is to shape technology and to empower businesses with innovative digital services.Click here to read more about Company Overview We are a leading European online...

  • Finance Systems Lead

    1 semana atrás


    Lisboa, Lisboa, Portugal Team Global Tempo inteiro

    Company Overview We are a leading European online business services provider, dedicated to offering cutting-edge solutions to our diverse client base. With a strong focus on innovation and customer satisfaction, we are committed to expanding our product offerings and enhancing our market presence. Job Overview Working closely with the Finance Excellence...

  • Customer Support Team Lead

    1 semana atrás


    Lisboa, Lisboa, Portugal Neo Group Tempo inteiro

    Come on board with Neo Group Here's your chance to stir things up in the iGaming scene with us. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale.We are looking...


  • Lisboa, Lisboa, Portugal Eva Global Tempo inteiro

    About EVA Global EVA Global is the leading electric vehicle managed services provider committed to ensuring the reliability, availability and accessibility of your EV charging infrastructure. We are the industry's partner of choice for maximizing charger uptime and utilization. With our technology platform EVA Global offers a specialized managed service...


  • Lisboa, Lisboa, Portugal Mastercard Tempo inteiro

    Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Customer Service Team Lead

    1 semana atrás


    Lisboa, Lisboa, Portugal Adecco Tempo inteiro

    Descrição da Função Join Our Winning Team as a German Customer Service Team Lead in Lisbon Are you ready to lead a team of passionate gamers and customer service champions in one of Europe's most vibrant cities? Do you have what it takes to ensure our players have an epic gaming experience every time they log in? If so, we have the perfect opportunity...


  • Lisboa, Lisboa, Portugal KPMG Tempo inteiro

    Manager - Customer, Strategy & Operations KPMG is a global network of professional services firms providing Audit, Tax and Advisory services, currently operating in 146 countries with more than people around the world. In Portugal, with offices in Lisbon and Oporto, we're one of the leading audit and advisory firms, counting with a team of more than 1.600...

  • Finance Systems Lead

    1 semana atrás


    Lisboa, Lisboa, Portugal team Tempo inteiro

    Company Overview We are a leading European online business services provider, dedicated to offering cutting-edge solutions to our diverse client base. With a strong focus on innovation and customer satisfaction, we are committed to expanding our product offerings and enhancing our market presence. Job Overview Working closely with the Finance Excellence...


  • Lisboa, Lisboa, Portugal Cata Labs Tempo inteiro

    DescriptionWe are seeking a highly motivated External Strategy Lead to join Catalyst, the permissionless cross-chain Automated Market Maker (AMM) revolutionizing liquidity connections and asset swaps in the world of blockchain. As a External Strategy Lead, you will be the outward-facing point-of-contact with the Catalyst ecosystem and the broader Web3...


  • Lisboa, Lisboa, Portugal Cata Labs Tempo inteiro

    DescriptionWe are seeking a highly motivated External Strategy Lead to join Catalyst, the permissionless cross-chain Automated Market Maker (AMM) revolutionizing liquidity connections and asset swaps in the world of blockchain. As a External Strategy Lead, you will be the outward-facing point-of-contact with the Catalyst ecosystem and the broader Web3...

  • Team Lead

    1 semana atrás


    Lisboa, Lisboa, Portugal GI GROUP Tempo inteiro

    We are recruiting a Team Leader (Operations) for one of our clients in Lisbon. You are responsible for and own the delivery of service and service metrics to client as per contractual agreement, while managing all aspects of the team's strategy, forecasting and delivery of execution excellence regarding the assigned workflows and reporting directly to the...


  • Lisboa, Lisboa, Portugal Adecco Recursos Humanos Tempo inteiro

    Join Our Winning Team as a German Customer Service Team Lead in Lisbon Are you ready to lead a team of passionate gamers and customer service champions in one of Europe's most vibrant cities? Do you have what it takes to ensure our players have an epic gaming experience every time they log in? If so, we have the perfect opportunity for you What You'll Do:...

  • Team Lead Cybersecurity

    1 semana atrás


    Lisboa, Lisboa, Portugal Siemens Tempo inteiro

    Knowledge for the world of tomorrow.Are you an accomplished and transformational leader with a passion for driving cybersecurity excellence? We are seeking a dynamic individual to lead our Cybersecurity Portfolio Management team, with a keen focus on Market Intelligence and Innovation Management. This pivotal role will allow you to shape the strategic...

  • Econtent Account Team Lead

    1 semana atrás


    Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

    Press Tab to Move to Skip to Content LinkAbout usIntegrated Marketing Services (IMS) is an integral and vital part of Nestlé's Integrated Business Services (IBS), by delivering valued marketing services as a trusted partner to corporate teams, businesses, and markets, through an internal team of +1000 global digital specialists who support the...

  • Econtent Account Team Lead

    1 semana atrás


    Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

    Press Tab to Move to Skip to Content Link About usIntegrated Marketing Services (IMS) is an integral and vital part of Nestlé's Integrated Business Services (IBS), by delivering valued marketing services as a trusted partner to corporate teams, businesses, and markets, through an internal team of +1000 global digital specialists who support the...


  • Lisboa, Lisboa, Portugal Indie Campers Tempo inteiro

    THE ROLE As the Fleet Strategy Operations Lead you will be responsible for the Coordination and Execution of the Infleet and Defleet of our own vehicles, within each geographical scope (Europe, North America and/or Oceania). You will highly contribute to the short, mid- and long-term Planning of our own fleet. You will design, establish and review...

  • Team Lead Crm

    1 semana atrás


    Lisboa, Lisboa, Portugal Flixbus Tempo inteiro

    We're looking for a motivated and driven Team Lead CRM to join our CRM team. This is a critical role to shape the future of CRM at Flix as we expand our capabilities, redefine our toolset and constantly optimize for maximum revenue, profits and growth, as well as scalability and efficiency. We not only support constant global market growth with our marketing...


  • Lisboa, Lisboa, Portugal Indie Campers Tempo inteiro

    ABOUT USIndie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.With over one million nights rented through our travel platform, we have...


  • Lisboa, Lisboa, Portugal Indie campers Tempo inteiro

    ABOUT USIndie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our travel platform, we have...