Head of Operations

1 semana atrás


Lisboa, Lisboa, Portugal JUJUR Tempo inteiro

Position:
Head of Operations

Location:
Lisbon, Portugal

Employment type:
Full-time

Remuneration:
Base salary

DUTIES AND RESPONSIBILITIES:

  • Lead the Ops team, training and quality teams in the creation, communication and implementation of the operational strategy
  • Create/implement sitebased performance strategies ensuring resource and budget forecasts are met
  • Set agreed targets and measure KPI's
  • Work with stakeholders to identify key priorities and opportunities to resolve customer operations process issues
  • Build and maintain relationships with key areas of the business and externally
  • Assist in the development and maintenance of client relationships and business development between key business partners
  • Understand trends in information and analyse to highlight drivers and issues, being able to implement practical and robust solutions
  • Attend client meetings to promote and sell the benefits of Operations initiatives
  • Assist in the delivery of excellent service ensuring seamless transaction of client processes and procedures

REQUIREMENTS:

  • Native/fluent in English, both oral and written. (at least C1/C2 level)
  • Minimum of 5 years' manager working experience, preferably from contact center or similar
  • Highly organized and wellstructured
  • Be familiar with the relevant reporting and support systems, both internal and external
  • Excellent communication skills
  • Ability to demonstrate patience when communicating and solving issues

BENEFITS:

  • Excellent remuneration package based on experience, skills and performance
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • Relocation package
  • Guidance and tools to reach your full potential

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