Trust & Safety Investigator Content Moderator

2 semanas atrás

Lisboa, Lisboa, Portugal World Talent Selection Tempo inteiro

World Talent Selection is an International Recruitment company based in Portugal. We specialize in recruiting Talent in the areas of Customer Service, Tourism and Secretariat in several markets.

  • We Talent Spirit _


You are Dutch/Flemish speaker and you are an Investigator Expert? We are recruiting
Trust & Safety Investigator Content Moderator Dutch/Flemish speaking to Lisbon in Portugal.


Your working day:

  • Review and assess escalated cases for potential policy violations or safety concerns;
  • Respond to Client's customers inquires via phone, helpdesk and live chat;
  • Perform outbound calls during the investigation, to collect proofs of their complains, from drivers and customers;
  • Provide excellent customer service to riders and drivers, addressing inquiries and concerns effectively, including but not restricted to critical safety cases, demonstrating a great sense of empathy;
  • Handle Client's customer's complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolutions;
  • Maintain a deep knowledge of Client services to provide efficient support and proactive suggestions;
  • Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information.

What you need to know to have a chance of getting this job:


  • Fluent in Dutch/Flemish(C2) & good English (C1):
  • Great communication
  • Aptitude for problemsolving
  • Excellent communication skills: verbal, written, listening skills
  • High school diploma or equivalent (mandatory)
-
Valid work permit in Portugal

You will benefit:

  • 12month renewable contract
  • Work in office in sunny Lisbon
  • Initial training during 2 weeks
  • Work schedule : Monday to Sunday 8h per day with 2 days off per week // Rotating shift & Days off
  • Private Heathcare & Dentalcare from contract signature
  • Stable work and career progression;
  • Great activities
  • Airport Pickup
  • Flight refund after 9 month in the company
  • Accommodation in a room in a flat shared with others employees
-
Starting date : 2024, May 6th_

Job Types:
Full-time, Contract

Contract length: 12 months

Education:

  • High school or equivalent (preferred)

Experience:

  • Customer Service /
Content Moderation: 1 year (preferred)

Language:

  • Dutch/Flemish C2 & English C1 (required)

License/Certification:
- work permit in Portugal (required)

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