Junior Tech Service Manager

2 semanas atrás

Porto, Porto, Portugal FARFETCH Tempo inteiro
FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.


We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers.

This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.

TECHNOLOGY
We're on a mission to build the technology that powers the global platform for luxury fashion.

We operate a modular end-to-end technology platform purpose-built to connect the luxury fashion ecosystem worldwide, addressing complex challenges and enjoying it.

We're empowered to break traditions and revolutionise, with the freedom and autonomy to make a difference for our customers all over the world.


PORTO


Our Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment.

From Account Management to Technology and Product, whatever your skills are, you'll find your fit here. You can have an informal meeting in the treehouse or play the piano in your lunch break

THE ROLE


Reporting to the Global Tech Service Management area, you will be accountable for process and maintenance, design and improvement of the service management processes as necessary to achieve the objectives of the business.


This position is expected to be responsible for delivering an exceptional service experience to our customers (internal and external), managing day-to-day operations, and preparing Tech Service to meet the Farfetch needs.


We are hiring leaders who want to run a service business and be part of a revolutionary and unprecedented part of history here at Farfetch, as we transform the way we view Service.


WHAT YOU'LL DO

  • Lead War Rooms during critical and Major Incidents crises and chaired post Mortem sessions
  • Collaborate with internal teams to resolve issues, ensuring clear communication and transparency throughout the escalation process
  • Identify recurrence of incidents, high impacting incidents and influence teams to use the problem management framework
  • Prepare regular reports on service delivery performance, including key metrics, trends, and improvement opportunities
  • Present findings and recommendations to senior management, highlighting achievements and areas for improvement
  • Monitor Area/Cluster KPIs, highlight main offenders and agile implementation of bug fixes and RCA
  • Promote and reinforce adherence to the process and policies associated with all implemented ITSM processes

WHO YOU ARE

  • Graduated in Information Systems or related field
  • A professional with 2+ Year of working experience with at least 1 years' experience in Service Management
  • Demonstrated sense of urgency and willingness to provide exceptional customer service
  • Able to easily build relationships with the different players of the tech area, at different levels of the organisation
  • A professional with good attention to detail, and ability to assimilate, sort through and aggregate complex information quickly and effectively
  • Professional approach when dealing with internal and external customers, including clear and concise written and verbal communication skills, both in Portuguese and English, with the capability to communicate at multiple levels in the organisation
  • Experienced in working in largescale organisations on a multinational level with a multicultural team is a plus
  • Proficient with Confluence and JIRA tools is a plus. ITIL certifications are a plus
REWARDS & BENEFITS

  • Health insurance for the whole family, flexible working environment and wellbeing support and tools
  • Extra days off, sabbatical program and days for you to give back for the community
  • Training opportunities and free access to Udemy
  • Flexible benefits program
  • FARFETCH Equity plan

EQUAL OPPORTUNITIES STATEMENT

  • FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.
Before Applying

  • Junior Transport Manager

    2 semanas atrás

    Porto, Porto, Portugal Michael Page Tempo inteiro

    O nosso cliente está à procura de um profissional dedicado para se juntar à sua equipa como Junior Transport Manager.

  • Junior Transport Manager

    2 semanas atrás

    Porto, Porto, Portugal Michael Page Tempo inteiro

    Sobre o nosso cliente O nosso cliente é uma empresa de referência na sua área de atuação que procura um junior transport managerDescrição Panel management:Implement T&C tender Assess my T&C service providers, vendors and warehouses Secure T&C activity Plan transport season Drive T&C budget and manage PnL Reference and maintain data quality Pilot...

  • Junior It Project Manager

    2 semanas atrás

    Porto, Porto, Portugal Euronext Tempo inteiro

    Junior IT Project Manager page is loaded Junior IT Project Manager Apply locations Porto time type Full time posted on Posted Yesterday job requisition id R16484 IT Corporate Functions is an IT team responsible for all Corporate Applications on the Euronext group, supporting Finance Systems, HR, CRM, and others. IT Corporate Functions aims to build a bridge...

  • Senior Tech Service Manager

    2 semanas atrás

    Porto, Porto, Portugal FARFETCH Tempo inteiro

    FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome...

  • Junior Transport Manager

    2 semanas atrás

    Porto, Porto, Portugal Michael Page Tempo inteiro

    Sobre o nosso clienteO nosso cliente é uma empresa de referência na sua área de atuação que procura um junior transport managerDescriçãoPanel management:Implement T&C tenderAssess my T&C service providers, vendors and warehousesSecure T&C activityPlan transport seasonDrive T&C budget and manage PnLReference and maintain data qualityPilot volume and...

  • Junior Transport Manager

    2 semanas atrás

    Porto, Porto, Portugal Michael Page Tempo inteiro

    Sobre o nosso cliente O nosso cliente é uma empresa de referência na sua área de atuação que procura um junior transport managerDescriçãoPanel management:Implement T&C tenderAssess my T&C service providers, vendors and warehousesSecure T&C activityPlan transport seasonDrive T&C budget and manage PnLReference and maintain data qualityPilot volume and...

  • Junior Transport Manager

    2 semanas atrás

    Porto, Porto, Portugal Michael Page Tempo inteiro

    Sobre o nosso cliente O nosso cliente é uma empresa de referência na sua área de atuação que procura um junior transport manager.Descrição Panel management:Implement T&C tenderAssess my T&C service providers, vendors and warehousesSecure T&C activityPlan transport seasonDrive T&C budget and manage PnLReference and maintain data qualityPilot volume and...

  • Junior Sales Manager

    2 semanas atrás

    Porto, Porto, Portugal Grupo Filinto Mota Tempo inteiro

    O Grupo Filinto Mota desenvolve a sua atividade no setor automóvel, ocupando um lugar de referência no mercado nacional, com quase 90 anos de existência e com estabelecimentos no Porto, Braga, Guimarães, Famalicão e Lisboa. Atua nas áreas do comércio, reparação e peças automóvel, seguros, informática e rent-a-car.Estamos a selecionar Junior Sales...

  • Comercial Junior

    2 semanas atrás

    Porto, Porto, Portugal Joana Manager Tempo inteiro

    Procuramos pessoas que queiram desenvolver as suas competências no setor comercial.Se pensarmos bem, as vendas nos dias de hoje são tudoVamos a uma entrevista de emprego e estamos a vender-nos, vamos apresentar uma tese e estamos a vender uma ideia. Até quando vamos pedir 50€ aos nossos pais para ir a um festival temos que elaborar um ''pitch'',...

  • Junior Transport Manager

    2 semanas atrás

    Porto, Porto, Portugal Michael Page Portugal Tempo inteiro

    O nosso cliente é uma empresa de referência na sua área de atuação que procura um junior transport manager.Integrar uma empresa de referência no seu setor de atuação Excelente oportunidade para o seu desenvolvimento profissional Principais responsabilidades Panel management: Implement T&C tender Assess my T&C service providers, vendors and warehouses...

  • Project Manager Tech Transfer

    2 semanas atrás

    Porto, Porto, Portugal The Force Tempo inteiro

    Want to spice up your life? Then become part of our team GENERAL INFORMATION Position: Project Manager for Tech Transfer & Supply Chain with a background in pharma/medical devices (m/f/x) Location: one of our offices in Porto/Heidenheim an der Brenz/Berlin or remote (Portugal/Germany) Starting: at the next possible date ABOUT THE FORCE THE FORCE builds...

  • Junior accounting business analyst

    4 semanas atrás

    Porto, Porto, Portugal Alten Service Center Tempo inteiro

    ABOUT THE COMPANY:ALTEN is a multinational group created more than 30 years ago, specialized in consulting services, information technology and engineering services to the main companies in the market.We achieved a turnover of more than 4.069 billion euros in 2023 and now have employees, 88% of whom are consulting engineers.ABOUT PORTO & POSITION:To support...

  • Junior accounting business analyst

    Há 1 mês

    Porto, Porto, Portugal Alten Service Center Tempo inteiro

    ABOUT THE COMPANY:ALTEN is a multinational group created more than 30 years ago, specialized in consulting services, information technology and engineering services to the main companies in the market.We achieved a turnover of more than 4.069 billion euros in 2023 and now have employees, 88% of whom are consulting engineers.ABOUT PORTO & POSITION:To support...

  • Junior Hr Business Manager

    2 semanas atrás

    Porto, Porto, Portugal PKF-VMB Belgium Tempo inteiro

    Junior HR Business Manager (Telecomunicações) Porto(Híbrido) Concordo explicitamente que o processamento da informação (pessoal) acima, incluindo algumas categorias especiais de informação (pessoal) que possa ter sido preenchida ou anexada por mim em documentos, de acordo com os Termos e Condições e a Política de Privacidade da CVWarehouse.Com. *...

  • Junior Business Development Manager

    2 semanas atrás

    Porto, Porto, Portugal RIGOR – CONSULTORIA E GESTÃO, S.A. Tempo inteiro

    Junior Business Development Manager (m/f/d) About us We are Portugal's largest automotive company with a success story of more than 70 years and we are looking for talented technologists to help us to revolutionize the whole mobility industry and Digitally transform our business. Specifically, we aim to find someone to join our Business Development T eam and...

  • Junior Hr Business Manager

    2 semanas atrás

    Porto, Porto, Portugal Pkf-Vmb Belgium Tempo inteiro

    Junior HR Business Manager (Telecomunicações) - Porto(Híbrido) Concordo explicitamente que o processamento da informação (pessoal) acima, incluindo algumas categorias especiais de informação (pessoal) que possa ter sido preenchida ou anexada por mim em documentos, de acordo com os Termos e Condições e a Política de Privacidade da Concordo...

  • Junior HR business analyst M/F

    Há 1 mês

    Porto, Porto, Portugal Alten Service Center Tempo inteiro

    ABOUT THE COMPANY:ALTEN is a multinational group created more than 30 years ago, specialized in consulting services, information technology and engineering services to the main companies in the market.We achieved a turnover of more than 4.069 billion euros in 2023 and now have employees, 88% of whom are consulting engineers.ABOUT PORTO & POSITION:To support...

  • Junior HR business analyst M/F

    4 semanas atrás

    Porto, Porto, Portugal Alten Service Center Tempo inteiro

    ABOUT THE COMPANY:ALTEN is a multinational group created more than 30 years ago, specialized in consulting services, information technology and engineering services to the main companies in the market.We achieved a turnover of more than 4.069 billion euros in 2023 and now have employees, 88% of whom are consulting engineers.ABOUT PORTO & POSITION:To support...

  • Junior HR business analyst M/F

    2 semanas atrás

    Porto, Porto, Portugal Alten Service Center Tempo inteiro

    ABOUT THE COMPANY:ALTEN is a multinational group created more than 30 years ago, specialized in consulting services, information technology and engineering services to the main companies in the market.We achieved a turnover of more than 4.069 billion euros in 2023 and now have employees, 88% of whom are consulting engineers.ABOUT PORTO & POSITION:To support...

  • Junior Assistant Store Manager

    2 semanas atrás

    Porto, Porto, Portugal Gato Preto Tempo inteiro

    No Gato Preto terás oportunidade de fazer parte de uma _loved brand_, versátil e em constante mudança. Oferecemos todos os dias, aos nossos clientes, soluções novas com simpatia, originalidade e inovação. Contamos contigo para seres embaixador da marca e fazeres parte de uma equipa que representa a cultura e os valores da marca.Enquanto Junior...