Fleet Bar And Restaurant Trainer

1 semana atrás

Porto, Porto, Portugal Mystic Cruises Tempo inteiro

Mystic Cruises is a leading expedition ocean cruise line that offers an intimate and eco-friendly way to explore some of the most breathtaking destinations in the world.

We provide a five-star service that brings our guests up close and personal with the beauty of nature, from Antarctica to the Arctic region, Northern Europe to the Mediterranean.

Our ships are designed to sail into landmark cities and small, exclusive ports that larger vessels cannot reach, providing our guests with unforgettable experiences.

At Mystic Cruises, we are committed to environmental sustainability and have implemented innovative technologies on our ships to minimize our impact on the environment.

We also believe in the value of our employees and encourage them to share their thoughts and ideas, fostering a culture of creativity and innovation.

If you are passionate about travel, committed to sustainability, and eager to contribute your ideas to a team that values collaboration and innovation, then Mystic Cruises might be the perfect place for you.

We are looking for talented individuals who want to be a part of our DNA and help us continue to provide exceptional experiences to our guests.

Together Cruising the World Come join us

Job Description The Fleet Bar and Restaurant Trainer for Mystic Cruises is a key role responsible for maintaining the highest standards of food and beverage service across our luxury cruise fleet.

This position demands an experienced professional with a solid background in fine dining and bar service within the high-end hospitality sector.

The trainer will design, implement, and oversee comprehensive training programs to ensure all team members deliver an exceptional guest experience aligned with Mystic Cruises' brand values.


Key Responsibilities:

Training Program Development:

Develop and continuously refine comprehensive training programs for bar and restaurant staff, focusing on service excellence, product knowledge, and operational efficiency.

Create detailed training manuals, standard operating procedures (SOPs), and multimedia resources to support and enhance the learning experience.

Stay updated with the latest trends and innovations in food and beverage service to integrate contemporary practices into training materials.


Training Delivery:
Conduct hands-on training sessions for new hires and provide ongoing training for existing staff across the fleet. Employ diverse training techniques, including workshops, simulations, role-playing, and on-the-job training to cater to different learning styles. Evaluate the effectiveness of training programs through assessments and feedback, making necessary adjustments to ensure continuous improvement.

Quality Assurance:
Regularly assess the performance of bar and restaurant staff through direct observation and guest feedback. Implement and enforce quality control procedures to ensure consistency with Mystic Cruises' standards. Collaborate with the Director Hotel Operation to identify areas for improvement and develop action plans. Safeguard that the Dining Room & Bar Management comprehensively grasp company standards and execute accordingly.

Operational Support:

Assist in handing over or changing of charter clients for the ships, ensuring all food and beverage staff are adequately trained and prepared.

Support the execution of special events and promotions, ensuring staff are well-prepared and trained for these activities. Provide on-site assistance during peak periods to ensure seamless operations and exceptional guest service. Participate in defining bar and wine menus. Engage in selecting candidates with the right profile for various positions in all dining room and bar crew departments.

Guest Experience Enhancement:

Train staff on the Mystic Cruises philosophy of personalized and exceptional service, emphasizing attention to detail and guest satisfaction.

Develop and implement training modules focused on enhancing guest interactions, handling special requests, and resolving complaints. Foster a culture of continuous improvement and innovation in guest service.

Leadership and Team Development:
Mentor and coach bar and restaurant supervisors and managers to build strong leadership within the team. Encourage a collaborative and supportive work environment, promoting teamwork and professional growth. Conduct regular performance reviews and provide constructive feedback to drive improvement and career development.

Administrative Duties:
Maintain accurate records of training activities, staff certifications, and performance assessments. Prepare and present training reports to senior management, highlighting successes, challenges, and areas for improvement. Manage the training budget, ensuring efficient use of resources and adherence to financial guidelines. Develop SOPs for the restaurant and bar departments as necessary.

Qualifications Education:
Bachelor's degree in Hospitality Management, Food & Beverage Management, or a related field. Advanced certifications or training qualifications are a plus.

Experience:

Minimum of 5 years of experience in a senior food and beverage role within a luxury hospitality environment, with a strong background in both bar and restaurant operations.

Proven experience in developing and delivering training programs within the hospitality industry. Previous experience working on cruise ships or luxury yachts is highly desirable.

Skills:
Exceptional knowledge of food and beverage service standards, wine and spirits, and culinary terminology. Strong leadership and motivational skills, with the ability to inspire and develop a high-performing team. Excellent communication and presentation skills, with the ability to convey complex information in an engaging and understandable manner. Proficient in Microsoft Office and learning management systems (LMS). Fluency in English is required; proficiency in additional languages is a plus.

Additional Information Attributes:
Impeccable attention to detail and a passion for delivering outstanding guest service. Adaptable and resilient, with the ability to thrive in a fast-paced and dynamic environment. Highly organized, with strong project management skills and the ability to handle multiple priorities simultaneously. A team player with a positive attitude and a commitment to upholding the Mystic Cruises brand values.

Working Conditions:
The role involves extensive travel across various ships within the Mystic Cruises and Mystic Ocean. Flexibility in working hours is required, including evenings, weekends, and holidays. The position requires physical stamina and the ability to stand for extended periods.

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