Operations B2C Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal EDP PT Tempo inteiro

EDP is a global energy company that leads based on the values of Innovation, Sustainability and Humanization. Using the technology of the future we create solutions highly focused on the needs of our people and our customers, never neglecting our role and contribution to society.

B2C Operations Direccion of
EDP Comercial, leader in energy and energy efficiency services, intends to recruit for the
Litigation area.

Main responsibilities:

  • Monitoring credit control and litigation workflow;
  • Mapping and updating the main risks associated with the commercial cycle, as well as the processes and activities critical to the Business;
  • Development of dashboards and monitoring reports of the company's main risks with the presentation of credit risk mitigation proposals;
  • Planning and control of the debt management activity: KPI monitoring, launch and monitoring of mitigation risk plan;
  • Collaborate with our product teams to drive constant improvement: responsible for developing process enhancement strategies; creating, refining and maintaining user stories to meet development and stakeholder needs; Work with the Product Owner (PO) and other Business Analysts (BA) on the prioritization of the product backlog;
  • Participate in crosscutting strategic development projects, bad debt management, digitalization of the business, continuous improvement of business processes and systems, etc.

Looking for people with the following requirements:

  • Bachelor's or Master's degree in Engineering or Economics/Management or another area provided you have relevant experience for the function;
  • Professional experience between 2 and 5 years in the Billing and Collection Management, Fraud, Litigation, Management Control, or similar areas;
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy mandatory;
  • Excellent problemsolving, analytical and organizational skills;
  • Working knowledge/skills of:
  • Big data platforms (SAS, BO, Microsoft Power BI);
  • Process improvement methodologies;
  • SAP-ISU.
  • Positive response to change and proactive attitude and approach are valued;
  • Experience in companies in the Utilities or telecommunications sector is valued;
  • Domain of Portuguese (
    mandatory);
  • Knowledge of English and Spanish (to be valued);
  • Domain of Office tools (in particular advanced level Excel)
    mandatory.

Joining EDP is to have access to:

  • A professional experience in a leading international company in its sector, with flexible working arrangements and hours and an Indefinite Contract;
  • Recognition through remuneration compatible with the position and other additional benefits;
  • Opportunities for personal and professional development (transversal projects, mobility, volunteering, etc.).

About EDP:

As a socially responsible company, we incorporate our values and practices with the principles of Diversity and Inclusion.

To achieve all our objectives, it intends to attract, develop and retain different profiles, assuming diversity as a key factor and differentiator of fundamental innovation in our organization.

We welcome and value all people, and we are committed to the inclusion and sense of belonging of each person who is part of the EDP Group.


What makes us proud as an employer:

  • TOP Employer Certification by TOP Employers Institute (EDP Portugal; EDP Renewables);
  • Gender Equality Index by Bloomberg (EDP Portugal; EDP Renewables);
  • Certification in Conciliation (Excellence) by Fundación Másfamília.

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