Courier Operations Specialist
1 semana atrás
Courier Specialist to join Bolt's
Food Delivery team.
The Courier Operations Specialist will be responsible for managing courier supply in the market for our food delivery operations - from growing our current supply, to improving on quality and performance.
They'll be activating, onboarding, and training new courier and/or fleet leads that drive our operation in the market; while also discovering and driving performance improvements across the Courier Operations organization.
The role will be working closely with the Courier Operations Managers / Country Manager, with a direct impact on the business growth through achieving supply growth milestones and key metrics.
To succeed in this role a person must be smart, work hard, and be focused on execution and achieving business results in a simple yet smart way.
Support all Bolt's Food Delivery operations in the city
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Creating and optimising processes. Efficiency is our priority; you will help us find the most efficient way to run operations
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Lead relationship with courier suppliers responsible for requesting the correct number of dedicated couriers for each store
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Review key operational metrics. Utilisation rate, rejected orders, online hours, delivery time - these and other metrics define success of our marketplace business. You will be looking for ways to improve these metrics
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Establish how many couriers we need. Setting the targets of the supply we need, and finding new ways to get them active on our platform, are essential to meet our demand needs
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Developing and executing strategies. Courier incentives, churn prevention, improving delivery times, managing undersupply and oversupply. You'll be working on solving these and other challenges on a weekly basis
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Establish, follow and enforce safety standards and procedures in compliance with a healthy work environment and legal requirements to couriers
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Availability to work in shifts and on the weekends, early morning or night if needed
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Bachelor's Degree in Business Administration, Operations or related field
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Previous relevant experience in operations management, last-mile operations, or business development
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Proven track record of consistently achieving quality metrics and operational targets by improving operational processes and frameworks
- You are an
analytical thinker who loves to solve problems - Be an
owner and proactively find solutions to business problems - You are
organized. You deliver stuff on time & handle stress well
Great analytical skills. Ability to interpret and present data to support decision-making
- Be fluent in
Portuguese and English
-
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