Italian Customer Advisor for a Concierge Company

2 semanas atrás

Lisboa, Lisboa, Portugal Foundever Tempo inteiro

Come and work with us.

Do you want to work with a worldwide leader in concierge and loyalty services company?
Are you
Italian native or fluent with strong
English communication skills?

Looking to make your career in a multicultural environment in sunny and happy
Lisbon?

So we have the perfect opportunity for you

Your future project:
join our
Italian Customer Support team.

Our client is a premier global luxury concierge service that specializes in working with high-net-worth clientele in all markets within the luxury sector (travel, dining, events, etc.).

As a customer service specialist in this project, your daily responsibilities will include:

  • Comply with the company's policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.
  • Customer relationship management and digitized processing of clients focused on services such as: traveling (predeparture travel, personal assistance, medical travel emergency), lifestyle and personal services, special occasions, referrals & appointment setting, card program information & benefit enrollments, others.
  • Perform inbound/outbound calls and written communication within guidelines/goals established by the client and contact center management
  • Complete daily tasks as allocated in an efficient and timely manner
  • Maintain accuracy and security of customer information on the database
  • Identify and escalate issues appropriately
  • Research information and solve problems using available resources
  • Monitor and control numerous concurrent tasks in tandem
  • Proactively and independently work to meet targets and goals
To succeed in the role, you will need to have:

  • Native or proficient level of
    Italian (C2):
  • Advanced level of English (at least C1) both verbal and written
  • Strong communication skills with excellent phone conversation skills, attentive listening and superior writing skills
  • Courtesy, active listening, availability and personalized followup
  • Customeroriented, willingness to provide personalized care
  • Have attention to detail and quality of service: thoroughness, precision, reliability
  • Peopleoriented, valueadded interpersonal skills
  • Use of Office and CRM tools
  • Early adopter of technology
  • Makes the customers feel confident that their needs are being met
  • Dependable, reliable and able to perform duties with minimum supervision
  • Ability to interact positively with peers and supervisors
-
Must hold EU citizenship or valid work permit for Portugal:

Benefits.

  • Signing bonus
  • Relocation package
  • Competitive wages
  • Paid professional training
  • Employee discounts
  • Private healthcare & dental insurance (after six months of employment)
  • Growth opportunities through various development programs
  • Fun and engaging companywide initiatives, including our EverBetter wellness program
  • Job stability
  • Lifelong skills and experience
  • Excellent work culture

Go further with Foundever
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

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