Italian Customer Advisor for Abbott Diabetes Care

2 semanas atrás

Lisboa, Lisboa, Portugal Sitel Tempo inteiro

Date:

Jun 29, 2023

Location:

Lisboa, Portugal, PT

Company:

Foundever

Come and work with us
:

Do you want to contribute to healthcare and well-being around the world?
Are you
Italian native or fluent with strong
English communication skills?
Looking to make your career in a multicultural environment in sunny and happy
Portugal?

So we have the perfect opportunity for you

Your future project:
join our
Italian Customer Support team.

Abbott Diabetes Care create breakthrough products - in diagnostics, medical devices, nutrition and branded generic pharmaceuticals - that help people lead healthier lives, full of unlimited possibilities.

As a customer service specialist in this project, your daily responsibilities will include:

  • Provide first contact resolutions to customer queries regarding Freestyle Libre and other glucose meter devices
  • Offer specialized customer support through written and phone communication
  • Provide information regarding purchasing procedures, orders' tracking, and deliveries
  • Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
  • Meet and exceed our customer service quality goals, compliance regulations and productivity targets
  • Create amazing customer experience that people value and we are proud of
  • Be responsible to follow the direction of management and provide feedback
To succeed in the role, you will need to have:

  • Native or proficient level of
    Italian (C2):
  • Intermediate level of English (at least B2) both verbal and written
  • Strong communication skills with excellent phone conversation skills, attentive listening and superior writing skills
  • Analytical and problem solving skills with strong attention to detail
  • Desire to learn and advance, be a curious investigator and problem solver
  • Highspeed internet access and appropriate conditions for remote work
-
Must hold EU citizenship or valid work permit for Portugal:

Benefits
:

  • Signing bonus
  • Relocation package
  • Competitive wages
  • Paid professional training
  • Employee discounts
  • Private healthcare & dental insurance (after six months of employment)
  • Growth opportunities through various development programs
  • Fun and engaging companywide initiatives, including our EverBetter wellness program
  • Job stability
  • Lifelong skills and experience
  • Excellent work culture

Go further with Foundever:

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

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