Human Resources Generalist

1 semana atrás

Lisboa, Lisboa, Portugal Sitel Group Tempo inteiro

Learn, Lead & Grow at Sitel Group
We believe experiences are everything, and that happy associates are successful ones. That's why we give our people the tools and the freedom to learn, grow, have fun and be themselves.
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GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
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BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
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WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
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GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
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MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences and feedback to shape and drive the future of Sitel Group.

About Sitel Group


As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group partners with the world's best-loved brands, from Fortune 500 companies to local startups, to build stronger relationships with their customers by creating meaningful connections that boost brand value.


With 100,000 people around the globe - working from home or from one of our CX hubs - we securely connect best-loved brands with their customers over 4.5 million times every day in 50+ languages.

Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 35+ years of industry-leading experience and commitment to improving the employee experience.

Come and work with us.
We are looking for a talented and accomplished

Human Resources Generalist to join our team.

As a

HR Generalist, your daily responsibilities will include:

  • Support the projects, providing a high quality and proactive service to both internal and external customers, meeting both corporate and statutory requirements, encompassing all aspects of resourcing, employee relations and adding value in support of the Company's business objectives.
  • Work together with the onboarding team to ensure that new hires deliver all documentation needed.
  • Communicate to Social Security all Joiners and Leavers in a daily basis.
  • Support the new hires with all regular documentation when required.
  • Celebrate the labor contracts and deliver it to the new employees.
  • Background check: verify the process, ask for documents to the employee, call/employers the former employers.
  • Historical data ability to keep archive updated according Sitel procedures, and according audit processes.
  • Ensure all Exit inhibitions in a daily basis.
  • Record all new Hires in HR System.
  • Create Employees declarations and work certification.
  • Manage Medical appointments timely with the operations and support Doctors on Site.
  • Support all motivation activities.
  • Ability to understand current employment legislation.
  • Work closely with the site team, in the development of a performance driven culture, which encourages individual ownership of results and associate development
To succeed in the role, you will need to have:

  • Advanced level of
    English (at least C1) both verbal and written
  • Excellent listening and written/oral communication skills in supported languages
  • A motivated and enthusiastic personality
  • Selforganized, planning and prioritization skills
  • Patience, empathy, and a unique ability to manage stress
  • Ability to work under pressure and adapt quickly to adverse situations
  • Technical aptitude and the ability to pick up new technology quickly
  • Able to follow guidelines and instructions
  • Ability to keep calm and clearheaded in critical situations
  • Facilitator and influencing skills
  • People oriented
  • An element of gravitas
  • Experience with policy work
  • Early adopter of technology
  • Dependable, reliable and able to perform duties with minimum supervision
  • Ability to interact positively with staff at all levels
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Must hold EU citizenship or valid work permit for Portugal:

Education and experience.

  • College degree or bachelor's degree finalist
  • Computer literate word and excel intermediate level

Benefits.
What's in it for you? We give our people the tools and

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