Dutch Customer Support Representative
2 semanas atrás
Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines, which provides Customer Experience & Operational Support for modern companies.
Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
Skills and Qualifications:
Strong English and Dutch communication and written skills;Experience in the Client support area will be a plus;Basic technical background (strong experience in using apps);Proactive approach, empathetic individuals, problem-solving skills;Customer orientation and ability to adapt/respond to different types of characters;Ability to multi-task, prioritize, and manage time effectively
Responsibilities:
Providing Customer Support for the website usersHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionFollow communication procedures, guidelines, and policiesResponding promptly to customer inquiriesCommunicating with customers through various channels (chat/emails)Acknowledging and resolving customer complaintsKeeping records of customer interactions, transactions, comments and complaintsEntering data into a CRM, other online tools, and cloud-based platformsOther related tasks assigned by managers of the Clients and/or HelpwareWe sincerely thank all applicants for applying; however, only those candidates selected for an interview will be contactedIf you have the qualifications needed and ready to maintain the required duties daily, please applyBy applying for this position, you agree with the Helpware Privacy Policy and give us your consent to maintain and process your personal data in this respect.
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