Customer Success Manager
3 semanas atrás
•Accompagner et onboarder les nouveaux clients
•Gérer, développer et nourrir un portefeuille de clients en s'intéressant à leur métier, leurs enjeux et leurs besoins
•Développer au quotidien des relations personnelles avec les utilisateurs et les décideurs
•Définir et mettre en place des stratégies de fidélisation
•Prévenir et minimiser l'attrition
•Contribuer au développement direct de notre produit en remontant les retours des clients aux équipes techniques et produits : vous êtes la voix du client
•Être un vrai levier de croissance à travers l'upsell
•Maintenir un NPS élevé
•Partager ton savoir-faire et tes idées pour améliorer les performances de l'équipeCe que nous recherchons : Tu es diplômé(e) d'un BBA, école de commerce/ingénieur, IAE, Université bac +5, avec idéalement une spécialisation en finance, audit ou comptabilitéTu as idéalement une 1ère expérience en relation client (stages inclus)Tu aimes aider les clients et tu as idéalement une première expérience en relation client BtoBTu as idéalement une première expérience en SaaS B2B et en startupTu es curieux(se) et apprends rapidementTu as développé d'excellentes compétences en communication orale et écriteTu es capable de gérer plusieurs tâches et de gérer des priorités changeantes dans des délais serrésTu aimes le relationnel et le travail d'équipeTu aimes argumenter, convaincre et vendreTu es impatient(e) de prendre ton téléphone et de discuter avec les clientsTu as l'esprit d'équipe et l'envie de partager tes connaissancesTu es ambitieux(se) et l'esprit startup t'attireTu es prêt(e) à te donner à fond pour un projet qui te tient à cœurCe que nous offrons à nos collaborateurs : Une rémunération attractiveDes tickets-restaurantsUn moment clé pour rejoindre une startup en forte croissance, et participer à la création de notre nouveau Hub International à Lisbonne (ouvert en avril 2023)Un cadre entrepreneurial responsabilisant hyper formateur avec beaucoup d'autonomieUn challenge quotidien auprès de dirigeants et CEO de PMEUne ambiance de travail soutenue et passionnée avec un véritable esprit d'équipe pour faire décoller Agicap en France et à l'internationalUn afterwork par moisThank you#J-18808-Ljbffr
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Customer Success Manager
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