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Customer Success Manager
3 meses atrás
- Portugal Lisboa Customer Success Manager
- PortugalLisboa Lisbon, Lisbon, Portugal Why We Need You Inclusion and diversity have been part of our cultural values since day one.
As we prepare for our next growth phase, we are excited to search for our next Customer Success Manager Customer Success Managers are responsible for ensuring that our customers successfully use our services throughout their lifecycle.
How You Contribute to Our Vision Assist assigned customers with onboarding, configuration, and ongoing product adoption Partner with Sales to create a strategic engagement Build relationships with decision-makers and champions across your book of business and lead strategic meetings to discuss account usage and opportunities Reach out to customers and address where they are not fully utilizing the product Identify accounts that are likely to churn using product data, queries, and information to support your analysis Partner with Sales and Customer Support to create an engagement strategy for high-risk accounts Work to assess customers that have been lost or churned, identifying reasons for churn and building a strategy to win customers back Make your customers wildly successful at the work they do by leveraging the platform #J-18808-Ljbffr