Customer Service

Há 1 mês

Lisboa, Lisboa, Portugal Syensqo Tempo inteiro

Job ID

29561

Customer Service & Sales Administration EMEA

Regular

Lisbon, Portugal ,Portugal) My candidate profile

Syensqo is all about chemistry. We're not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet's beauty for the generations to come.

We are looking for:

  • Someone to manage a market-dedicated account portfolio in collaboration with the relevant Accounts Managers (typically Critical Accounts)
  • Work within a pool of market dedicated CSRs, with strong collaboration between business and supply chain
  • Support the Accounts Managers in bringing the requested level of service to customers who could potentially at term grow to become Key Accounts

We count on you to:

  • Manage effective and accurate order processing from order placement to invoicing and follow-up
  • Complaint entering and follow-up
  • Managing Customer Specific Requirements in SFDC (Salesforce)
  • Sample management in SFDC/SAP
  • Customer request management in SFDC
  • Gain knowledge in the specific markets
  • Participate in some improvement projects

You can count on us for:

  • Growth and learning opportunities

You will bring:

  • 2 years experience in a similar position
  • University Degree in a relevant field
  • SAP knowledge
  • Fluent in English
  • Acute customer centricity
  • Excellent relational skills
  • Capacity to collaborate and work within a team
  • Ability to manage projects
  • Microsoft Excel and Google tools (plus)
  • CRM (SFDC a plus)

You will get:

  • Competitive salary and benefits package
  • 16, or more, weeks of maternity/paternity and co-parenting leave, according to local regulations
  • Training platform for all employees
  • Free language courses (24 languages available)
  • Free well-being sessions (physical and psychological)

Additional information:

  • Location: Lisbon, Portugal
  • Hybrid working model

About us

  • Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.
  • At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.

As you may already know, Syensqo is the newly established standalone company resulting from the recent spin-off of Solvay. While both organizations are in the process of finalizing the transition, some email communications related to your recruitment process may continue to come from Solvay.

#LI-MZ2

#LI-hybrid

#middle


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