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Android Enterprise, Partner, and Customer Engineering
3 meses atrás
We are currently looking for Android Enterprise, Partner, and Customer Engineering (Community Coordinator / Manager):
Requirements:
Minimum 2 years of experience
Job Description:
Customers that use Android come in all shapes and sizes, and no one solution works for all.
We are on a mission to create a central home for customers setting up, managing and using Android for work to receive guidance, learn and collaborate.
The Community Coordinator will play a vital role in growing and fostering engagement in the community.Your ability to keep the big picture in focus as well as juggle many different things at once will be crucial in helping to drive the community to success, as a key resource for our customers.
Job responsibilities:
- Carry out the daily running of the Android Enterprise Customer Community, ensuring that the community remains a healthy and inviting place to be part of. Dealing with any SPAM, reported posts and any potential member conflict.
- Engage with members in the community and via direct messages. Always on the lookout for opportunities to build relationships.
- Coordinating with TAMs to answer any unanswered questions and escalate any issues that have been reported by members through the appropriate channels.
- Manage the end-to-end operations; uploading monthly stats to Salesforce, swag distribution and regular check ins with the PEs.
- Support the Customer Success team in gathering and reporting on metrics / insights.
- Proactively support engagement content creation, writing and scheduling. Identify opportunities to create resources that help and engage our customers.
- Manage multiple, competing priorities in a fast-paced, constantly changing environment. Ability to work independently and proactively. Happy to carry out tasks that are repetitive in nature.
- Nice to have; working knowledge of Khoros Community Platform and a knowledge of Mobility a real advantage.
Languages:
English (C1)
Location will be Lisbon, and they need to be onsite 3 times per week, with a possibility to increase to 5 days a week in the future.
An innovative and growing company, with a lot of opportunities for professional development.
Retribution according to your experience and performance. Access to flexible pay and medical insurance as a social benefit.
Unlimited access to technological training in free mode.
IRIUM is a company with dynamic and proactive professionals. Our values are responsibility and commitment to work quality. This is the spirit we are looking for at IRIUM, whatever your age is. If you recognize yourself in this, this is your company
We can build the future together. Let's talk
Send your CV to:
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At IRIUM we defend a world without stereotypes or limitations and we believe in equality for all, principles that we subscribe to in our Equality Plan and Code of Ethics, guaranteeing equal treatment and opportunities regardless of any personal, physical or social condition.
