Technical Support Specialist for Enterprise Customers
4 semanas atrás
As an Enterprise Technical Support Specialist, you will be responsible for providing exceptional technical support to our Enterprise customers. This includes resolving issues over phone and web-based channels, collaborating with peers and subject matter experts, and escalating issues when necessary.
- Resolve Technical Issues: You will take ownership of new cases promptly and assist Enterprise customers and partners with their technical queries.
- Collaborate with Teams: You will define issue scope and support boundaries, conduct thorough research, and collaborate with teams to resolve complex technical issues.
To be successful in this role, you will require:
- Strong Knowledge of Office 365: You will have a strong knowledge of Office 365 in an Enterprise environment, especially Exchange Online.
- Foundation in Networking and Protocols: You will have a foundation in Networking, Protocols, Authentication, and PowerShell.
To apply for this role, you will need:
- Bachelors Degree: A Bachelors degree in Computer Science or a related field is preferred.
- Previous Experience: Previous experience in technical support or IT consulting is required.
As an Enterprise Technical Support Specialist, you will be offered:
- Airport Pick-up: Airport pick-up and administrative assistance with registration in Portugal.
- Reimbursement of Initial Flight Expenses: Reimbursement of initial flight expenses.
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