Technical Support Specialist for Enterprise Customers

4 semanas atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro
Key Responsibilities

As an Enterprise Technical Support Specialist, you will be responsible for providing exceptional technical support to our Enterprise customers. This includes resolving issues over phone and web-based channels, collaborating with peers and subject matter experts, and escalating issues when necessary.

  • Resolve Technical Issues: You will take ownership of new cases promptly and assist Enterprise customers and partners with their technical queries.
  • Collaborate with Teams: You will define issue scope and support boundaries, conduct thorough research, and collaborate with teams to resolve complex technical issues.
Technical Requirements

To be successful in this role, you will require:

  • Strong Knowledge of Office 365: You will have a strong knowledge of Office 365 in an Enterprise environment, especially Exchange Online.
  • Foundation in Networking and Protocols: You will have a foundation in Networking, Protocols, Authentication, and PowerShell.
Qualifications

To apply for this role, you will need:

  • Bachelors Degree: A Bachelors degree in Computer Science or a related field is preferred.
  • Previous Experience: Previous experience in technical support or IT consulting is required.
What We Offer

As an Enterprise Technical Support Specialist, you will be offered:

  • Airport Pick-up: Airport pick-up and administrative assistance with registration in Portugal.
  • Reimbursement of Initial Flight Expenses: Reimbursement of initial flight expenses.


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