Technical Support Expert for Enterprise Customers

Há 4 dias


Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro

Delivering exceptional technical support to Enterprise customers requires a blend of strong problem-solving skills and excellent communication.
Key Aspects: Technical Expertise, Problem-Solving Skills, Effective Communication, Collaboration, Customer-Centric Approach, Mentorship and Learning, Specialization.

Responsibilities: Owning Cases, Prioritizing Cases, Building Rapport with Customers, Defining Issues, Research and Collaboration, Handoffs, Escalation Protocols, Cross-Team Collaboration, Adhering to SLAs, Documentation, Proactive Approach.

Technical Skills Required: Office 365 Expertise, Networking Fundamentals, Directory Synchronization Tools, DNS Management, Network Analysis, Active Directory Proficiency, PowerShell Skills, Continuous Learning. Your technical skills provide a solid foundation for delivering exceptional support in an Enterprise environment.

Your salary will be around €1417 per month, gross. You will work 40 hours per week on a rotational shift pattern, Monday to Friday from 8am to 5pm. We offer cost savings, convenience, and community benefits as part of our accommodation package. However, please note that there may be some travel time involved and pets are not allowed in the company-rented apartments.



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